Microsoft Dynamics 365 Field Service
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Price without VAT 940,00 €
Goals
Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.
What we teach you:
- Identify the key components involved in Field Service Implementations.
- Define the products and services that will be delivered to customers.
- Determine which pricing options to use in specific scenarios.
- Determine which resources are required.
Duration
3 days (8h/day)
Contents
Module 1: Configure Field Service In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including products, services, and tax codes. Introduction to configuring Field Service Defining products and services Defining tax codes
Module 2: Resource Scheduling Configuration In this module, we will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently. Mapping and location information Configuring resource components Defining account preferences
Module 3: Defining and Configuring Bookable Resources In this module, we will learn how to create and manage bookable resources, including resource pools and crews. Defining bookable resources Resource pools, crews and facilities
Module 4: Configure Incidents In this module, we will learn how incidents can improve the scheduling efficiency and consistency of your organization. Creating an incident Using service tasks
Module 5: Inventory and Work Order Management In this module, we will learn how to create and use work orders to schedule resources. Configure Field Service work orders Creating work orders Managing work orders
Module 6: Field Service Agreements In this module, we will introduce agreements, and learn how to configure them for your organization. Using Field Service agreements Set up bookings Set up invoices
Module 7: Inventory and Purchasing In this module, we will learn about management of customer assets. Manage customer assets Manage inventory Purchasing and returns
Module 8: Field Service Mobile In this module, we will learn how to use and configure the Field Service Mobile application for a mobile workforce. Mobile client overview Install and deploy Field Service mobile projects Manage mobile projects Deploy the mobile client
Module 9: Universal Resource Scheduling In this module, we will introduce the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organization. URS overview and configuration Enabling entities for URS Customize entities for URS
Module 10: Managing Scheduling Options In this module, we will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews. Using the schedule board Schedule items Rescheduling and substituting resources Crew and pool scheduling
Module 11: Customizing the Schedule Board In this module, we will learn how to configure the schedule board to best meet the organization or scheduler's needs. Configure the board Create additional schedule boards Use views to enhance the schedule board Configuring schedule board queries and filters Working with requirement groups
Module 12: Advanced Scheduling Options In this module, we will dive deeper into the options for customizing the scheduling of work orders based on unique business requirements. Working with resource scheduling optimization Defining optimization goals Defining optimization scopes Defining optimization profiles Single resource scheduling
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Thank you for your interest.
We will answer your request or comment as soon as possible.
Thank you for your interest.
We will do our best to answer and arrange a term.
Training rooms
ALEF operates with training rooms match submarine's style to unexpected, unusual while still being smart and available to work in. We have several type of rooms for small groups and up to larger rooms with modern technical equipment and supportive technologies we provide.
We also deliver the high-quality multimedia sharing for efficient, effective virtual communication on a global scale. In the Competence Center is also available Spark Board. Cisco Sparkboard integrates the most common tools needed for team collaboration in physical meeting rooms into a single elegant device. It also combines white board, video or audio conference features.
All ALEF training centres operates with testing centre that provides full acess to take an exam and get certificate provided by our vendors. ALEF provides to our customer complete management and administration.
Training rooms – Prague
Team of lecturers
Our team - consisting of more than 50 instructors - offers a full range of technological knowledge in the field of routing, switching, security, collaboration and data centers. The expertise of instructors is evidenced by a range of top-level international certifications.
The uniqueness of our lecturers lies mainly in their extensive experience in connection with each project, allowing them to respond very flexibly to any question or suggestion from students, and to pass on their practical knowledge to the participants of these courses. Thanks to the synergy of the company’s reliable operation and many years of experience, we have been very flexible in responding to the changes prepared in the Cisco field, so we can guarantee you a wide range of certified courses that enable you and your colleagues to acquire the necessary know-how for future certification tests.
Karel Pouzar
Senior Solution Architect - Cloud
AWS Certified Solutions Architect – Professional, AWS Certified Security – Specialty, AWS Certified SysOps Administrator – Associate, AWS Authorized Instructor Champion Cisco CCIE R&S #20198, CCNP Ent, CCNP SP
Karel is a Senior Solution Architect for Cloud at Alef. He has long been involved in infrastructure and its virtualization in large networks and data centres of service providers. In recent years, he has been involved in the design and implementation of hybrid Cloud solutions.
He is an avid user and promoter of new technologies, which he capitalizes on as a Cloud Ambassador for the Expert Centre's Infrastructure Team. At the Alef Group, he is the lead trainer for AWS training, where he’s the AWS Authorised Instructor Champion.
Jan Kopřiva
Team lead CSIRT - incident response and offensive security
Multiple certifications & M.Sc. in Cyber security, Multiple certifications & B.Sc. in Education and teaching, Author of numerous security courses
Jan Kopřiva is the team lead of an incident response and offensive security team at ALEF Group and an Incident Handler with the renowned SANS Internet Storm Center. Jan started his career as a blue teamer, but slowly moved into offensive security as well. His current professional interests lie mainly in the areas of security, which traditionally fall within the purview of purple teams. He has authored multiple security courses as well as numerous research papers and articles focused on different aspects of cyber security and he regularly speaks at security conferences and other industry events.
Jan Janovic
Team Leader, DC-NET
Double CCIE DC|R&S #55858, CCNP DevNet, CCSI #35493, AWS Solution Architect and Developer Associate
Honza is a Datacenter Networking Teamleader at Alef. Together with his team, he specializes in a variety of networking solutions, primarily built on the Cisco Nexus switch platform - traditional vPC architecture, VXLAN BGP EVPN factories, and Cisco ACI. He also focuses on analytical tools, programmability and the automation of all these solutions, as well as their integration with the public cloud. In 2020, he became the Alef Group's first holder of the new CCNP DevNet certification, and also received the DevNet500 award for being among the top 500 DevNet certified engineers worldwide. In 2021 he became the only Double CCIE holder in the ALEF group, and the first in the world to pass any new version of the CCIE exam following changes to Cisco's certification program in February 2020. Honza has logged more than 1,000 hours in the Czech Republic, Slovakia and Romania.
Jiří Šolc
Enterprise/Solution Architect
CCDA, CCNP Collaboration, AWS, ITIL, TOGAF, ArchiMate, IPMA
Jirka works at Alef as an Enterprise/Solution Architect, and is responsible for the comprehensive development of ICT solutions for key customers. He has over 10 years’ experience in technical, consulting and management practice. He has been involved in the design, implementation and management of a number of infrastructure, security, communications and digital transformation projects.
His specialties include the interconnection of the business and ICT worlds through Enterprise and Solution Architecture. This involves extensive communication with people in different roles across roles and organisational structures, the analysis of complex ICT environments, the preparation of projects including advocacy for their benefits, budgets, and interdependencies, and overall strategic ICT development planning. You will see him regularly speaking at conferences and workshops.
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