Administering MS Exchange Server 2016

Code: MS_20345-1 Other MICROSOFT Difficulty: Advanced

Current dates

Belgrade, RS
No terms available at the moment
All foreign dates

Goals

This 5-day instructor-led course teaches IT professionals how to administer and support Exchange Server 2016. Students will learn how to install Exchange Server 2016, and how to configure and manage an Exchange Server environment. The course covers how to manage mail recipients and public folders, including how to perform bulk operations using Exchange Management Shell. Students also will learn how to manage client connectivity, message transport and hygiene, how to implement and manage highly available Exchange Server deployments, and how to implement back up and disaster recovery solutions.

The course also teaches students how to maintain and monitor an Exchange Server 2016 deployment. In addition, students will learn how to administer Exchange Online in an Office 365 deployment.

Duration in days: 5

Requirements

Before attending this course, students must have:

A minimum two years of experience administering Windows Server, including Windows Server 2012 R@ or Windows Server 2016. A minimum two years experience working with active Directory Domain Services (AD DS). A minimum two years of experience working with name resolution including Domain Name System (DNS). Understanding of TCP/IP and networking concepts. Understanding of Windows Server 2012 R2 or later, and AD DS, including planning, designing, and deploying. Understanding of security concepts such as authentication and authorization. Understanding of Simple Mail Transfer Protocol (SMTP). Working knowledge of public key infrastructure (PKI) technologies, including Active Directory Certificate Services (AD CS).

Contents

Module 1: Deploying Microsoft Exchange Server 2016 This module describes the key features and enhancements in Exchange Server 2016. The module also describes the deployment requirements and options for implementing Exchange Server 2016. Lessons Overview of Exchange Server 2016 Requirements and deployment options for Exchange Server 2016 Lab : Deploying Microsoft Exchange Server 2016 Evaluating requirements and prerequisites for an Exchange Server 2016 installation Deploying Exchange Server 2016 After completing this module, students will be able to:

Describe the features and functionality of Exchange Server 2016. Describe the requirements and deployment options for Exchange Server 2016.

Module 2: Managing Microsoft Exchange Server 2016 servers This module describes the built-in management tools that you can use to manage maintain and maintain Exchange Server 2016. The module also explains the features and functionality of a Mailbox server role and procedures for configuring a Mailbox server. Lessons Exchange Server 2016 management Overview of the Exchange 2016 Mailbox server Configuring Mailbox servers Lab : Configuring Mailbox servers Creating and configuring mailbox databases After completing this module, students will be able to:

Describe Microsoft Exchange Server 2016 management. Describe the Exchange Server 2016 Mailbox server role. Configure mailbox servers

Module 3: Managing recipient objects This module describes the types of recipient objects in Exchange Server 2016, and explains how to manage these objects. The module also describes how to manage address lists and policies on the Mailbox server role. Lessons Exchange Server 2016 recipients Managing Exchange Server recipients Configuring address lists and policies Lab : Managing Exchange Server recipients and public folders Managing recipients Managing public folder mailboxes Lab : Managing Exchange Server email address lists and policies Managing email-address policies Managing address lists and address book policies After completing this module, students will be able to:

Describe the different Microsoft Exchange Server 2016 recipients. Manage Exchange Server 2016 recipients. Configure address lists and policies.

Module 4: Managing Microsoft Exchange Server 2016 and recipient objects by using Exchange Management Shell This module provides an overview of the Exchange Management Shell, and describes how to use it to manage Exchange Server 2016 configuration and recipient objects. Lessons Overview of the Exchange Management Shell Managing Exchange Server 2016 by using Exchange Management Shell Managing Exchange Server 2016 by using Exchange Management Shell scripts Lab : Managing Exchange Server and recipient objects by using Exchange Management Shell Using Exchange Management Shell to manage recipients Using Exchange Management Shell to manage Exchange Server After completing this module, students will be able to:

Explain the Exchange Management Shell cmdlets that you can use to configure and manage Microsoft Exchange Server 2016. Manage Exchange Server and recipient objects by using the Exchange Management Shell. Manage Exchange Server and recipient objects by using the Exchange Management Shell scripts.

Module 5: Implementing client connectivity This module describes how to configure and manage Client Access Services in Exchange Server 2016. The module also explains the options for configuring client connectivity, Microsoft Outlook on the web, and mobile messaging. Lessons Configuring client access services in Exchange Server 2016 Managing client services Client connectivity and publishing of Exchange Server 2016 services Configuring Outlook on the web Configuring mobile messaging on Exchange Server 2016 Lab : Deploying and configuring client access services on Exchange Server 2016 Configuring certificates for client access Configuring client access options Configuring custom MailTips Lab : Deploying and configuring client access services on Exchange Server Configuring Exchange Server 2016 for Outlook Configuring Outlook on the web Configuring Microsoft Exchange ActiveSync After completing this module, students will be able to:

Configure client access services in Microsoft Exchange Server 2016. Manage client services. Describe client connectivity and publishing of Exchanger Server 2016 services. Configure Microsoft Outlook on the web. Configure mobile messaging on Exchange Server 2016.

Module 6: Module 6: Managing high availability in Exchange Server 2016 This module describes the high availability options built into Exchange Server 2016. The module also explains how to configure high availability for Mailbox databases and Client Access services. Lessons High availability on Exchange Server 2016 Configuring highly available mailbox databases Configuring high availability of Client Access services. Lab : Implementing DAGs Creating and configuring a database availability group Lab : Implementing and testing high availability Deploying a high availability solution for client access services Testing the high availability configuration After completing this module, students will be able to:

Describe the high availability options in Exchange Server 2016. Configure highly available mailbox databases. Configure highly available client access services. Module 7: Implementing disaster recovery for Microsoft Exchange Server 2016 This module describes the backup and recovery options in Exchange Server 2016 and explains the factors you must consider when you use these options. Lessons Implementing Exchange Server 2016 backup Implementing Exchange Server 2016 recovery Lab : Backing up Exchange Server 2016 Backing up Exchange Server 2016 Lab : Implementing disaster recovery for Exchange Server 2016 Restoring Exchange Server 2016 data Restore an Exchange Server DAG member (optional) After completing this module, students will be able to:

Explain how to implement Microsoft Exchange Server 2016 backup. Explain how to implement Exchange Server 2016 recovery.

Module 8: Configuring and managing message transport This module provides an overview of message transport, and describes how to configure message transport. The module also describes how to configure transport rules and DLP policies to manage message transport. Lessons Overview of message transport Configuring message transport Managing transport rules Lab : Configuring message transport Configuring message transport Troubleshooting message delivery Configuring a disclaimer transport rule Configuring a DLP policy for financial data After completing this module, students will be able to:

Describe message transport. Configure message transport. Manage transport rules.

Module 9: Configuring antivirus, antispam, and malware protection This module describes the key features and functionality of an Edge Transport server role in Exchange Server 2016. The module also explains how to configure message security by implementing an antivirus and antispam solution. Lessons Deploying and managing an Edge Transport server for message security Implementing an antivirus solution for Exchange Server 2016 Implementing an antispam solution for Exchange Server 2016 Lab : Configuring message security Configuring and testing EdgeSync Configuring antivirus, antispam, and malware protection features on Exchange Server 2016 After completing this module, students will be able to:

Deploy and manage an Edge Transport server role for message security. Implement an antivirus solution for Microsoft Exchange Server 2016. Implement an antispam solution for Exchange Server 2016.

Module 10: Implementing and managing Microsoft Exchange Online deployments This module describes the key features of Exchange Online and Office 365. The module also describes how to manage and migrate to Exchange Online. Lessons Overview of Exchange Online and Office 365 Managing Exchange Online Implementing the migration to Exchange Online Lab : Managing Exchange Online Managing Exchange Online After completing this module, students will be able to:

Provide an overview of Exchange Online and Office 365. Manage Exchange Online. Implement a migration to Exchange Online.

Module 11: Monitoring and troubleshooting Microsoft Exchange Server 2016 This module describes how to monitor and troubleshoot Exchange Server 2016. The module explains how to collect and analyze performance data for various Exchange Server recipients and objects. The module also describes how to troubleshoot database issues, connectivity issues, and performance issues. Lessons Monitoring Exchange Server 2016 Troubleshooting Exchange Server 2016 Lab : Monitoring and troubleshooting Exchange Server 2016 Monitoring Exchange Server Troubleshooting database availability Troubleshooting client access services After completing this module, students will be able to:

Monitor Exchange Server 2016. Troubleshoot Exchange Server 2016. Module 12: Securing and maintaining Exchange Server 2016 This module describes how to maintain and update an Exchange Server organization. The module explains how to plan and configure administrative security and administrative auditing in Exchange Server 2016. Lessons Securing Exchange Server with role-based access control (RBAC) Configuring audit logging on Exchange Server 2016 Maintaining Exchange Server 2016 Lab : Securing and maintaining Exchange Server 2016 Configuring Exchange Server permissions Configuring audit logging Maintaining updates on Exchange Server 2016. After completing this module, students will be able to:

Configure RBAC on Microsoft Exchange Server 2016. Configure options related to user and administrator audit logging. Maintain and update Exchange Server 2016.e(s): English


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Contacts

ALEF Distribution SK, s.r.o.
Galvaniho Business Centrum IV
Galvaniho 17/C
821 04 Bratislava 2
Slovakia

Tel.: +421 (2) 4920 3819
Fax: +421 (2) 4920 3899
E-mail:
 sk-training@alef.com

GPS: 48.162905,17.177623

Training rooms

ALEF operates with training rooms match submarine's style to unexpected, unusual while still being smart and available to work in. We have several type of rooms for small groups and up to larger rooms with modern technical equipment and supportive technologies we provide.

We also deliver the high-quality multimedia sharing for efficient, effective virtual communication on a global scale. In the Competence Center is also available Spark Board. Cisco Sparkboard integrates the most common tools needed for team collaboration in physical meeting rooms into a single elegant device. It also combines white board, video or audio conference features.

All ALEF training centres operates with testing centre that provides full acess to take an exam and get certificate provided by our vendors. ALEF provides to our customer complete management and administration.

Training rooms – Bratislava

Team of lecturers

Our team - consisting of more than 50 instructors - offers a full range of technological knowledge in the field of routing, switching, security, collaboration and data centers. The expertise of instructors is evidenced by a range of top-level international certifications.

The uniqueness of our lecturers lies mainly in their extensive experience in connection with each project, allowing them to respond very flexibly to any question or suggestion from students, and to pass on their practical knowledge to the participants of these courses. Thanks to the synergy of the company’s reliable operation and many years of experience, we have been very flexible in responding to the changes prepared in the Cisco field, so we can guarantee you a wide range of certified courses that enable you and your colleagues to acquire the necessary know-how for future certification tests.

In addition to the certified trainings, we offer special courses that are focused primarily on the development of the necessary configuration skills.

OUR KNOWLEDGE IS YOUR FUTURE

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Partners

Collaboration with our partners is an essential part of our growth and success.


CiscoCisco is the world’s largest supplier of network technologies that constitute the basis for data and voice communication, Internet video communication and corporate computer networks. There is a multi-level partnership between ALEF and Cisco. In the field of implementation of solutions, it is a qualified Cisco Gold Partner, and in the field of education, a qualified Cisco Learning Partner Specialized.


NetAppThe company NetApp is a global leader in data storage and data management. Thanks to continued investment in the development of its solutions, it has been able to maintain its leading position in the introduction of innovative approaches since 1992.


f5F5 helps organisations create a flexible IT infrastructure that enables them to respond immediately to business needs, thereby supporting their economic growth.


gopasGOPAS Computer School is the largest IT training provider in the Czech and Slovak market. Each year about 30 000 students attend vocational trainings, most of whom are IT professionals. In spite of operating in a relatively small market, GOPAS is one of the largest IT training service providers in Europe.


DigiskillsDigiskills helps build new digital competencies. It facilitates people’s work with technology and significantly increases their productivity and level of satisfaction. “We believe that everyone can enjoy their work. We know what hinders people at the heart of their work: routine activities, time-consuming operations, ineffective ways of communication, and outdated work habits and processes. We motivate to try new things and innovate. We are sensitive to all prejudices and concerns regarding the use of computers and smartphones. We show that technology and innovation do not only lie in sophisticated inventions, but can also make everyday life easier for all of us. We explain the technology in human language. We are not IT specialists, but users who want to get the most out of the various apps and devices. And we will teach you that, too.”


AWSAmazon Web Services (AWS) fulfils a global leading position in the field of Public Cloud and IaaS. Today AWS platform-based IT solutions count as a standard within the framework of amost every technology (Cisco, NetApp, F5, etc.) that we offer to our clients. ALEF NULA has become an official AWS Consulting Partner, enabling us to offer our clients a wide range of solutions not only in the field of public cloud or hybrid IT (a combination of on-premise and public cloud), but also specialized, free of charge seminars or customized training in these fields.


vmwareVMware is one of the largest virtualization software providers in the world. The ALEF partnership lies primarily in activities within the framework of Cisco Data Center specialization. ALEF Training Center also offers a special WMware course to manage end workstations.


Pearson VUE is a global certification authority that offers a portfolio of hundreds of IT tests in the field of information and communication technologies. It includes the technology of companies Cisco Systems, VMware, Adobe, Citrix, Tanberg and CompTIA. Pearson VUE has stringent requirements for the test centers of its partners which are met by ALEF Training Center.


Goodea

The company Goodea is a leading provider of architecture related trainings and consulting services. Goodea's trainings cover the entire area of architecture from the strategic level to detailed architecture solutions.

It offers courses focused on specific standards (TOGAF, ArchiMate, Open Agile Architecture), overview courses (Enterprise architecture, Solution architecture) and courses focused on a specific area or industry (Business architecture, Banking IT architecture) or design methods and architecture management (Agile architecture).

The course is always led by experienced trainers with a long-term experience in the field which they then transform to the case studies and examples used to illustrate the topics.

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GDPR

Advice on Personal Data Protection (Information)

The information stated below was provided to you, as a personal data subject, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC - also referred to as abbreviation GDPR (General Data Protection Regulation).

The key interest and philosophy of ALEF Group companies is the satisfaction of our customers and those with whom we build mutual business relationship. For that purpose we use provided personal data, which we carefully protect and process in accordance with applicable legislation.

Below is a detailed summary of how ALEF Group incl.  

  • ALEF Distribution CZ, s. r. o., Pernerova 691/42, Praha 8, email: cz-recepce@alef.com;
  • ALEF NULA, a. s., Pernerova 691/42, Praha 8, email: cz-recepce@alef.com;
  • ALEF Distribution SK, s. r. o., Galvaniho Business Centrum IV, Galvaniho 17/C, Bratislava 2, email: sk-reception@alef.com;
  • ALEF Distribution HU Kft., Váci út 30. 3. emelet, 1132 Budapest, email: hu-info@alef.com;
  • ALEF distribucija SI, d.o.o., Brnčičeva 15B, Ljubljana, email: si-info@alef.com;
  • ALEF Distribucija d.o.o., Ul. Grada Vukovara 284, Zagreb, email: hr-info@alef.com;
  • ALEF Distribucija Adria, d.o.o., Bulevar Mihajla Pupina 10L, Novi Beograd, email: rs-info@alef.com;
  • ALEF Distribution RO, Str. Oltetului Nr. 15, Bucuresti, email:  ro-backoffice@alef.com

receive, process and store the personal data provided and what are the data subjects' rights under current legislation.

What personal data do we use and to whom do we access it?

ALEF Group companies (Controller) process the data only for purposes related to organizing seminars and training (organizational part ALEF Training, http://training.alef.com/en). Data includes name, surname, e-mail.

Recipient of such personal data is the Controller and any entity linked in any way to the Controller in terms of assets, whether directly or indirectly, and entities that are members of the ALEF Group, even in the case such entity is in a third country (i.e. outside the European Union), if the European Commission has decided that such third country ensures the appropriate level of personal data protection (for a list of countries see, for example, https://www.coe.int/en/web/conventions/full-list/-/conventions/treaty/108/signatures a https://eur-lex.europa.eu/legal-content/CS/TXT/?uri=CELEX%3A32016D1250) and employees of the aforementioned entities. Business partners of the Controller, entities linked to the Controller in terms of assets, Processors of personal data or public power authorities  can also be recipients of personal data.

What is the purpose of personal data processing?

Provided personal data is used only for purposes related to providing our services of seminars and training organization.

What is the legal basis for personal data processing?

In case of personal data provided  for purposes related to providing our services of seminars and training organization, we process your personal data in the above mentioned scope in our legitimate interest because we need to identify your person to necessary extent.

How long is the personal data stored?

Personal data is stored for the duration of the business relationship and then for a period of 4 years after its end.

As a personal data subject, what are your rights?

Request from the Controller access to the personal data, i.e. you have the right to obtain from the Controller a confirmation as to whether or not your personal data are being processed, and, where this is the case, you have the right to access them together with the following information:

  • The purposes of processing;
  • The categories of personal data concerned;
  • The recipients or categories of recipient to whom the personal data have been or will be disclosed;
  • The envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • The existence of the right to request from the Controller rectification or erasure of personal data or restriction of processing of personal data or to object to such processing;
  • The right to lodge a complaint with a supervisory authority;
  • All available information about the sources of personal data;
  • The existence of automated decision-making, including profiling, about the procedure used, as well as the significance and the envisaged consequences of such processing for me;
  • The right to be informed about appropriate safeguards that relate to the transfer of personal data to third countries (i.e. outside the European Union), in the event the personal data are transferred over to such third country;
  • The Controller shall provide you with a copy of the personal data undergoing processing.

Request the rectification of personal data, i.e. to have the Controller, without undue delay, rectify inaccurate personal data concerning you, and taking into account the purpose of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement;

Request the erasure of personal data (“right to be forgotten”), i.e. to obtain from the Controller the erasure of personal data concerning you without undue delay, where one of the following grounds applies:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • You withdrew consent on which the processing is based and there is no other legal ground for the processing;
  • The personal data have been processed unlawfully;
  • The personal data have to be erased for compliance with a legal obligation;
  • The personal data have been collected in relation to the offer of information society services;
  • The right to erasure does not apply if there is an exception, in particular because processing of personal data is necessary for:
  • Exercising the right of freedom of expression and information;
  • Compliance with a legal obligation which requires processing by Union or Member State law to which the Controller is subject;
  • For the establishment, exercise or defence of legal claims;

Request restriction of processing of personal data, i.e. the right for the Controller to restrict the processing of personal data in any of the following cases:

  • You contest the accuracy of the personal data processed, processing will be restricted for a period enabling the Controller to verify the accuracy of the personal data;
  • The processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
  • The Controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
  • You objected to processing of personal data in the event the personal data are processed for the purpose of legitimate interests of the Controller, including profiling, in such case the Controller will no longer process the personal data, unless legitimate reasons for processing are proved that dominate over the interests or rights and freedoms of the personal data subject, or the establishment, exercise or defence of legal claims;

Where processing has been restricted personal data shall, with the exception of their storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State;

Personal data portability, i.e. the right to have the Controller transfer your personal data processed automatically based on your consent to another Controller in a structured, commonly used and machine-readable format; when exercising your right to data portability you have the right to have the personal data transmitted directly from one controller to another, where technically feasible;

The right to object; in the event your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing, and in such case the personal data will no longer be used for such purposes.

File a complaint, for example by sending an e-mail or letter to the Controller’s contact details specified above; a complaint about the Controller’s actions can be made to the Office for Personal Data Protection, registered office: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic.

You can apply all of the above mentioned rights to the Administrator by sending an e-mail to the addresses given in the introductory part of this information or by letter.

References

Our goal is to provide professional training services and the uniqueness of our training lies in the transfer of knowledge, both at theoretical and practical level. The lecturers are professionals with many years of experience in comprehensive implementation of ICT.

This is why we appreciate the positive feedback we receive. We express thanks for all feedback, based on which we will continue to grow.

Our company, ALEF NULA has been providing training in the field of IT - including also certified and knowledge enhancing trainings - since 1995. Nowadays, we have more than 20 professionally equipped training rooms in 7 countries of Central and Eastern Europe, with more than 50 vocational trainers and over 200 courses.

Our portfolio includes on-site courses, online courses, customized training, consultations, tutorial programs and e-Learning. We regularly organize free-of-charge seminars or webinars, after which you can continue your training with the professional courses included in our offer. Thanks to this, we train over 3000 students each year.

Terms and Conditions

Business terms and conditions of training and tests
held by ALEF Distribution SK, s.r.o. (hereinafter referred to as: “BTC”)

Version 1.0
Effective from 01.11.2020

1. Introductory provision

These business terms and conditions govern the legal relations between the client of onsite or online training and / or tests and the training provider, the company ALEF Distribution SK, s.r.o., corporate registration number: 35 703 466, with its registered office at the address of: Galvaniho 17/C, 821 04 Bratislava, Slovakia, insert no.: 12187/B, kept at the District Court of Bratislava 1 (hereinafter referred to as: the “company ALEF”).

These business terms and conditions may be unilaterally changed by ALEF. However, the rights and obligations of the training client and of the company ALEF are always governed by the BTC in the version effective at the time when the order was demonstrably sent to ALEF; such wording of the BTC is binding for the training client.

It is the responsibility of the training client to continuously monitor the current wording of the BTC (the wording of the BTC is continuously marked with the version number) and to become acquainted with the BTC on an ongoing basis. All versions of the BTC, including also the version currently in force, are published on the website of the company ALEF: https://training.alef.com/sk.

Training prices are listed on the website. The listed prices are without VAT.

2. Ordering training and tests

2.1. Ordering a training
The training order can be submitted by the training orderer via the website https://training.alef.com/sk or by e-mail to sk-training@alef.com. Each order must have the requisites that are subsequently required for invoicing and specific registration, namely:

  • data of the legal entity or natural person (training client) on which the invoice will be issued, including the registered office and VAT number, if he is a VAT payer;
  • an explicit reference that the order and the rights and obligations arising out of it are governed by the effective BTC of the ALEF company published on the website https://training.alef.com/sk, with which the client of the training has become acquainted and by which it agrees to be bound;
  • first name, last name and contact details of the participant(s) of the training;
  • the type of training and the date on which the participant(s) wish to participate;
  • the selected method of payment (invoice, ALEF Training Credits, or Cisco Learning Credits, if available to the training client).

Upon receipt of the order, the employee of the ALEF Training Team of the company ALEF will send the order confirmation to each training client and each registered participant within 48 hours, if the training date is free. In the event that the date of the selected training is already occupied, the training client and each registered participant will be contacted with an offer of alternative dates.

At least one week before the start of the training, the participants will receive an electronic invitation with more detailed organizational information, such as the date of the start of the training, the venue, or parking options.

ALEF is entitled to change the format of full-time training to on-line training and vice versa at any time. The other provisions of these T&C are not affected.

2.2. Ordering a test
The test can be ordered by the client via the website https://training.alef.com/sk or by e-mail to sk-testing@alef.com, no later than 48 hours before the desired test date. Each order must have the requisites that are subsequently required for invoicing and specific registration, namely:

  • data of the legal entity or natural person (test client) on which the invoice will be issued, including the registered office and VAT number, if he is a VAT payer;
  • an explicit reference that the order and the rights and obligations arising out of it are governed by the effective BTC of the ALEF company published on the website https://training.alef.com/sk, with which the client has become acquainted and by which it agrees to be bound;
  • first name, last name and contact details of the participant(s) of the test;
  • the type of the test, the date and the exact time (hour, minutes) when the participant(s) wish to participate;
  • the selected method of payment (invoice, ALEF Training Credits, or Cisco Learning Credits, if available to the client).

Upon receipt of the order, the employee of the ALEF Training Team of the company ALEF will send the order confirmation to each client and each registered participant within 24 hours, if the date is free. In the event that the date is already occupied, the client and each registered participant will be contacted with an offer of alternative dates.

The test participant shall be obliged to comply with the terms and conditions set by the company VUE. 

3. Payment for training and tests

3.1. Payment for a training
The participation fee for the training includes tuition, use of computer technology, study materials and issuance of a certificate of completion of the training. The price of the training also includes refreshments, including drinks of various kinds and a hot lunch if the training takes place on the premises of the Alef Training Center. In the case of holding a training outside these areas, refreshments and lunch are a matter of agreement between the training client and ALEF.

Payment of training prices takes place in case of existing clients only after the training, as a standard, within 14 calendar days from the delivery of the invoice. For new clients, a proforma invoice is issued for the first order of the training, which the training client shall be obliged to pay by the beginning of the training. Reimbursement means crediting the amount of the reimbursement to the account of the training provider. After the training, an invoice - a tax document - is issued to the training client. In case of trouble-free payment, i.e.: in the invoiced amount and deadline, each additional training is already paid in the same way as in the case of existing ALEF clients, i.e.: only after its completion within 14 calendar days from the delivery of the invoice.

If the company has ALEF Training Credits (ATC) available, it can use these as payment for the given training. Information on the current amount and the method of using them will be provided by the ALEF Training Team to ALEF.

If the company has Cisco Learning Credits (CLC) available, these can only be used for certified Cisco training.

In the event of a delay in the payment of the training price, the training client shall be obliged to pay ALEF a default interest in an amount of 0.05% of the amount due for each day of the delay.

3.2. Payment for a test
The participation fee for the test includes the test itself in a comfortable, air-conditioned room. The participant also has refreshment available including non-alcoholic hot and cold drinks.

Payment of test prices takes place in case of existing clients only after the implementation of the test, as a standard, within 14 calendar days from the delivery of the invoice. For new clients, a proforma invoice is issued for the first order of the test, which the client shall be obliged to pay by the beginning of the test. Reimbursement means crediting the amount of the reimbursement to the account of the test provider. Following the implementation of the test, an invoice - a tax document - is issued to the client. In case of trouble-free payment, i.e.: in the invoiced amount and deadline, each additional test is already paid in the same way as in case of existing ALEF clients, i.e.: only after its completion within 14 calendar days from the delivery of the invoice.

If the company has ALEF Training Credits (ATC) available, it can use these as payment for the given test. Information on the current amount and the method of using them will be provided by the ALEF Training Team to ALEF.

If the company has Cisco Learning Credits (CLC) available, it can use them indirecly as payment for the given test. It is necessary to ask the ALEF Training Team employee of the ALEF Company about the procedure.

In the event of a delay in the payment of the test price, the client shall be obliged to pay ALEF a default interest in an amount of 0.05% of the amount due for each day of the delay.

4. Cancellations policy

4.1. Trainings
The request for free-of-charge cancellation of participation in the certified training must be sent no later than 35 working days before the start of the training to sk-training@alef.com, or to the relevant employee of the ALEF Training Team of ALEF, by whom the order was confirmed. In case of cancellation less than 35 working days before the start date of the training, the cancellation conditions are as follows:

  • cancellation of participation in a certified training less than 35 working days before the date of the beginning of the training - cancellation fee (excluding VAT) is 50% of the training price (excluding VAT);
  • cancellation of participation in a certified training less than 10 working days before the date of the beginning of the training - cancellation fee (excluding VAT) is 100% of the training price (excluding VAT).

The request for the cancellation of non-certified trainings must be sent no later than 10 working days before the date of commencement of the training. If the request is sent later, a cancellation fee (excluding VAT) of 100% of the training price (excluding VAT) will be charged.

Cancellation fees are due within 14 calendar days of receipt of the invoice.

4.2. Tests
After confirmation of registration for the test by ALEF employees, it is not possible to cancel the order for the test, it is only possible to change the test date, no later than 2 working days before the scheduled test date.

If the request is sent later, a cancellation fee (excluding VAT) of 100% of the test price (excluding VAT) will be charged.

In the event of a delay in the payment of a cancellation fee or administrative fee, an obligation arises to pay a default interest in the amount of 0.05% of the amount due for each day of the delay.

For more information please see Section 5.2 Organization – Tests.

5. Organizational changes

5.1. Trainings
The ALEF Company (ALEF Training Team) reserves the right to cancel the planned training date in case of unexpected events – illness of the lecturer, interruption of the supply of services (such as: electricity, Internet, etc.).

ALEF also reserves the right to cancel the training date if the sufficient number of participants required for its implementation is not met. In this case, the training client and the registered participants will be contacted with a new possible date.

5.2. Tests
The date of the test can be changed, but it is necessary to contact the person who confirmed the registration for the relevant test regarding the change of the date, no later than 2 working days before the scheduled date of the test. Changing the date is free of charge.

An administrative fee of EUR 20 (excluding VAT) is charged for the second and each subsequent change of the test date. This administrative fee is payable within 14 calendar days of receipt of the invoice.

Information on the date change must be sent no later than 2 working days before the date to sk-testing@alef.com. If a change of date is possible, it will be confirmed by ALEF.

6. Electronic materials

A new trend of providing electronic training materials for certified Cisco training, participants in the onsite training must bring a laptop, or on request, we can provide temporary use of our laptop free of charge. The request needs to be done at least one week before the start of the training.

7. Protection of copyright and other rights of third parties

It is expressly forbidden to make any audio or video recordings of the training. In case of violation of this prohibition by the participant of the training, the participation in the training to the participant may be terminated with the proviso that in such a case the training client is not entitled to a refund of the training price of such participant.

It is expressly forbidden to distribute received digital and printed training materials for training. The training materials are exclusively for the participant of the training.

8. Final provisions

These BTC, the legal relations arising out of them or related to them, including also the non-contractual relations (if the choice of law is permissible for them), are governed by the law of the Slovak Republic, with the exclusion of collision rules of international private law. For any issues not regulated by these BTC, the legal relationship between the client of the training and / or the test and the ALEF Company the provisions of the Civil Code shall prevail.

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