Koda: DUIC Unified Comm CISCO Težavnost: Advanced

Deploying Cisco Unified Intelligence Center

Trenutno ni razpisanih terminov
Cena brez DDV 2 200,00 €

Zahtevajte termin

Cilji

Upon completing this course, the learner should be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports.
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements.

Trajanje: 3 dnevi

Zahteve

The following skills and knowledge are recommended:

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.

Vsebina

  • Module 1: Cisco Unified Intelligence Center Overview Provide a comprehensive overview of the Cisco Unified Intelligence Center.
    • Lesson 1: Cisco Unified Intelligence Center Overview
      • Describe the major features of CUIC
      • Describe the different types of presentation formats
      • Explain how CUIC reports can be personalized to fit individual needs and roles
      • Lesson 2: Managing Cisco Unified Intelligence Center Components
      • Describe how to use the CUIC Controller to perform administrative, maintenance, and provisioning functions
      • Describe drawers from the Administration console
      • Lesson 3: Cisco Unified Intelligence Center Deployment Considerations
      • Explain the system (software) compatibility options
      • Explain the various CUIC deployment models
      • Explain how member nodes work with the controller node in a cluster deployment of CUIC
      • Describe how data is replicated across multiple reporting nodes
      • Lesson 4: Cisco Unified Intelligence Center Security and License Types
      • Define the various features of CUIC and list the features available by product licensing
      • Explain the various Report Template modifications in the two versions of the application
      • Describe how to secure CUIC from within the Security Center by segregating data and reports by users and user groups
  • Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security Demonstrate how to install, administer and provide security for the CUIC solution.
    • Lesson 1: Installing Cisco Unified Intelligence Center
      • Describe the basic pre-installation tasks, including obtaining the license file
      • Describe the basic installation configuration information as well as how to perform both media and hardware checks
      • Describe the process of installing the controller
      • Demonstrate how to log into the system, upload a license file and define a member node
      • Demonstrate how to install and configure a member node
    • Lesson 2: Cisco Unified Intelligence Center Administration
      • Describe the function of Super Users, how to set up user security, and how to identify the drawer that contains this functionality
      • Identify the drawer that allows you to list all configured devices, maintain the cluster and view the details of device configurations
      • Describe how to administer other nodes by using the Control Center drawer
      • Describe the integration with Cisco Unified CCE and the tasks involved in setting up the CUIC configuration
    • Lesson 3: Managing Users and Security in Cisco Unified Intelligence Center
      • Describe the features available in CUIC to ensure a secure system at the user level
      • Describe how to examine, modify, add or delete CUIC users
      • Describe how to examine, modify, add or delete user groups and explain their benefits
      • Explain how to modify user roles and permissions to reflect a customer’s specific security requirements
  • Module 3: Running Cisco Unified Intelligence Center Reports Describe reporting concepts as well as capabilities and features of CUIC reports.
    • Lesson 1: Running Cisco Unified Intelligence Center Reports
      • Describe the concept of real-time vs. historical reports
      • Describe the various Stock Reporting templates
      • Demonstrate how to run Stock Reports
    • Lesson 2: Modifying Cisco Unified Intelligence Center Stock Reports
      • Describe how to save a copy of a Cisco Unified CCE Stock Report that will be modified
      • Modify the new report and observe the resulting changes
      • Save the new report for repeated use
  • Module 4: Cisco Unified Intelligence Center Custom Reporting Provide a detailed description of how custom reports from normal data sources (Cisco UCCE and CVP) as well as new data sources can be created to specific customer requirements.
    • Lesson 1: Cisco Unified CCE Key Concepts
      • Describe how UCCE provides a consolidated view of data to Unified Intelligence Center
      • Describe how Unified Intelligence Center historical reports access the AWDB, which has views to historical data on the HDS database
      • Describe the UCCE database structure
      • Describe why report data can differ in a contact center
    • Lesson 2: Creating a New Cisco Unified Intelligence Center Report
      • Demonstrate how to create a new custom report
      • Describe how to modify the views of the data from the newly created custom report
      • Describe how to create a simple report definition and the script associated with it
      • Demonstrate how to create a dashboard and customize it to reflect several views
    • Lesson 3: Call Detail Record Searches
      • Describe how to import a new custom report
      • Demonstrate how to modify the views of the data from the newly imported custom report
      • Describe how to export a report
  • DUIC v8.0 Hands-On Lab Exercises:
    • Installing and Configuring the Cisco Unified Intelligence Center Controller
    • Managing Users and Security in Cisco Unified Intelligence Center
    • Running a Stock Report
    • Modifying a Stock Report
    • Creating a Custom Report
    • Call Detail Record Searches

Prilagojena izobraževanja

Ali ta trening ni primeren za vas in niste našli točno tistega, kar iščete? Pišite nam in z veseljem vam bomo pomagali.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

* obvezno

Hvala za zanimanje

Našli vam bomo ustrezen termin.

Ali imate vprašanja?

Contact us for more detailed information.


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

* obvezno

Hvala za zanimanje

Na vaše vprašanje bomo odgovorili v najkrajšem možnem času

Datum zahtevka

Izpolnite zahtevana polja, pošljite zahtevek in odgovorili vam bomo


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

* obvezno

Hvala za zanimanje

Našli vam bomo ustrezen termin.

Učilnice

Alef centri za usposabljanje, dostop do izobraževalnega razredu kapaciteto 12 sedežev. .

Vsaka učilnica je opremljena s projektorjem, plošče, WiFi in računalniško opremo. Praktično usposabljanje omogoča udeležencem, da pridobijo veščine, potrebne za konfiguriranje programske opreme.

Ljubljana

Budimpešta

CZ

ALEF Training Center ima na razpolago pet izobraževalnih učilnic. Trije razredi so dobila ime po celinah - Avstralija, ki ima kapaciteto 8, Evropa in Afrika ima vsaka od 12 - obseg dopolnjuje učilnica z opremo (12 mest) in s pomočjo kompetenčnega centra (18 mest).

SK

ALEF ima 4 učilnice za usposabljanje poimenovane po svetovnih mestih. Sidney ima kapaciteto 16 postelj, Rotterdam in Hamburg, vsak ima 12 sedežev, medtem ko je v New Yorku 8 mest.

HU

ALEF izobraževalni center ima tri učilnice za usposabljanje, ki so poimenovane po mestih v državah, v katerih posluje Alef. Praga ima kapaciteto 12 sedežev, Bratislava in Budimpešta ima 8 mest.

Predavatelji

Z ekipo več kot 50 trenerjev ponujamo celoten nabor tehnoloških znanj na področju usmerjanja in preklapljanja, varnosti, sodelovanja in podatkovnih centrov. Strokovnost inštruktorjev dokazuje vrsta vrhunskih mednarodnih certifikatov.

Edinstvenost naših predavateljev je predvsem v njihovi bogati izkušnji z vsakim projektom, zato so zelo prilagodljivi pri odzivanju na predloge študentov ali odgovarjanju na vprašanja in prenašanju praktičnega znanja na tečajnike. Zahvaljujoč zaupanja vrednemu delovanju podjetja in dolgoletnim izkušnjam, smo zelo prilagodljivi pri odzivanju na projekte, ki jih pripravljamo v Ciscu, zato vam lahko zagotovimo široko paleto certificiranih tečajev, ki vam in vašim sodelavcem omogočajo pridobitev potrebnega strokovnega znanja za prihodnje preizkuse certificiranja.

Poleg certificiranega usposabljanja ponujamo tudi posebne tečaje, ki se osredotočajo na:

 Cisco Learning PartnerCisco Business Enablement Partner    Comptia F5AWSpalo alto

KONTAKT

ALEF Distribucija SI, d.o.o. 
Brnčičeva 15B, 1231 Ljubljana
si-training@alef.com