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Agile Business Analysis
After completion of the course, students will be able to: Review techniques to perform the agile requirements management process, applying fundamental agile principles. Identify important competencies of a business ...
Agile Project Management
After completion of the course, students will be able to: Learn how agile project management techniques can help to ensure project success Learn when agile is a good fit and when it is still appropriate to use a ...
Administering Cisco Unified Contact Center Enterprise Part 1
Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality.
Administering Cisco Unified Contact Center Enterprise Part 2
Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE.