Administering Cisco Unified Contact Center Enterprise Part 1
Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality.
Administering Cisco Unified Contact Center Enterprise Part 2
Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE.
Implementing Cisco Collaboration Applications
Describe how Cisco Unity Connection is virtualised, designed and deployed in single and multi- site deployments Integrate Cisco Unity Connection with the call processing system using SCCP and SIP Manage the end ...
Implementing Cisco Unified Communications Manager Part 1
Getting familiar with the Cisco Unified Communications Manager Architecture, voice gateway configurations, preparation for CIPT1 certification (part of CCNP Voice- Cisco Certified Network Professional Voice.
Implementing Cisco Unified Communications Manager Part 2
Improving knowledge of Cisco Unified Communications Manager, preparation for CIPT2 certification (part of CCNP Voice - Cisco Certified Network Professional Voice)..
Troubleshooting Cisco IP Telephony and Video
Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments Troubleshoot issues that relate to Cisco Unified Communications Manager Troubleshoot issues that relate to Cisco ...
Implementing Cisco Voice Communications and QoS
Introduction to Voice over IP technology and VoIP network designs. Preparation for CVOICE certification (part of CCNP Voice - Cisco Certified Network Professional Voice.).
Deploying Cisco Unified Contact Center Enterprise 2.0
Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified ...
Deploying Cisco Unified Intelligence Center
Upon completing this course, the learner should be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center. Demonstrate how to install, administer, and provide ...
Introducing Cisco Voice and UC Administration
Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications ...
QoS Implementation on Cisco Devices
To identify, describe, and correctly implement the appropriate QoS mechanisms required to create an effective administrative policy providing QoS..
Troubleshooting Cisco Unified Communications
Improving problem solving skills. Solving simple as well as complex problems related to Cisco Unified Communications Manager, voice gateways, Cisco Unity and network issues. Preparations for TVOICE certification ...
Cisco Unified Communication Architecture & Design
Aim of this course is to understand the Cisco Unified Communication architecture, its implementation in relation to today's infrastructure and Call Control components. Throughout the course you will design LAN, as ...
Unified Contact Center Express & Unified IP IVR Deployment
Implementing smaller Call Center (IPCC Express).