Kod: OTH_ITIL Ostalo OSTALO Nivo: ITIL Složenost: Početni nivo

ITIL Foundation V3

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Budimpešta, HU

Budimpešta, HU
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Ciljevi

  • The goal of the ITIL V3 Foundation Training Course is to provide a basic overview of the IT service management for the participants and to make it possible for them to learn the structure, the basic terms, the applicability and the basic conception of ITIL V3.
  • The Training Course also provides preparation for the official ITIL V3 Foundation exam.

  • By the end of the course, participants will be able to:

    • to recognize the 5 main life-cycles of services
    • to understand the basic ITIL concepts, definitions, terminology and basic relationships
    • to explain the essentials of Service, Service Management, Process, Function
    • to understand other ITIL concept ("7Rs" rule, RACI model, Deming PDCA Cycle, 4 "Ps" rule, Service "V-model" etc.)
    • to explain the basics of the processes covered by the training
    • efficiently participate in projects related to service provisioning
    • to pass official ITIL V3 Foundation exam (~1-2 day intensive preparation is highly suggested)
  • Target Group:
    • Any person, who is playing any role in the provisioning of any kind of an IT service, or any person, who is a stakeholder related to an IT service.

Zahtevi

none

Sadržaj

  • Introduction to IT Service Management
    • The concept of Service and Service Sanagement
    • The role and importance of IT service management
    • The importance of Service Culture
    • Service Management as a practice
  • The main concepts for IT services
    • Types of service providers
    • The 5 main aspects of the service design
    • The service "V-model"
    • Continual Service Improvement model
  • The Service Lifecycle
    • Goals, objectives and business values in the different phases of service lifecycle
    • Service Strategy
    • Service Design
    • Services Transition
    • Service Operation
    • Continual Services Improvement
  • Processes and organizational functions
    • The process definitions & features
    • Goals, objectives and business values, principles, roles and linkages of the following individual processes
    • Business relationship management
    • Service Portfolio Management
    • Financial Management for IT Services
    • Service Level Management
    • Service Catalogue Management
    • Availability Management
    • Capacity Management
    • Supplier Management
    • Information Security Management
    • IT Service Continuity Management
    • Design Coordination
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Knowledge management
    • Transition planning and support
    • Event Management
    • Incident Management
    • Problem Management
    • Request Fulfilment
    • Access Control
    • 7 step service improvement process
  • The overview of the following organizational functions
    • Service Desk
    • Application Management
    • Technical Management
    • IT Operations Management
  • Basic roles and responsibilities
    • Overview of the "RACI model"

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Trening sale

ALEF Trening centri u Adriatic regiji imaju na raspolaganju po jednu trening salu kapaciteta 12 mesta.

Svaka učionica je opremljena sa projektorom i tablom, internet konekcijom i računarom predavača. Kao radna stanica studentima služe personalni računari sa pristupom Cisco opremi. Praktična obuka omogućava studentima da steknu veštine potrebne za konfiguraciju opreme.

CZ

ALEF Trening centar ima na raspolaganju pet trening sali. Tri učionice su nazvane po kontinentima – Australija koja ima kapacitet 8 mesta, Afrika i Evropa imaju svaka po 12 mesta – kapacitet se dopunjava pomoću učionice sa opremom (12 mesta) i pomoću centra za kompetenciju (18 mesta).

SK

ALEF ima na raspolaganju 4 trening sale. Imenovane su po gradovima sveta. Sidnej ima kapacitet 16 mesta, Roterdam i Hamburg imaju 12 mesta svaka dok New York ima 8 mesta

HU

ALEF Trening centar ima 3 trening sale. Imenovane su po gradovima zemalja u kojim ALEF posluje. Prag ima kapacitet 12 mesta, Bratislava i Budimpešta imaju 8 mesta svaka.

Beograd

Budimpešta

Tim predavača

Raspolažemo sa timom od preko 50 predavača, nudimo kompletan spektar tehnološkog znanja za ruting i switching, za bezbednost i saradnju između centara podataka. Stručnost instruktora dokazuje niz međunarodnih sertifikata najvišeg nivoa.

Jedinstvenost naših predavača sastoji se uglavnom u njihovom bogatom iskustvu u pojedinim projektima, i ovako su u stanju da vrlo fleksibilno reaguju na predloge polaznika kursa ili kod odgovaranja na postavljena pitanja, isto kao i kod prenošenje svojih praktičnih znanja polaznicima. Zahvaljujući pouzdanom radu kompanije i dugogodišnjem iskustvu, vrlo smo fleksibilni u reagovanju na projekte koji se pripremaju na stručnom području Cisco-a, i na osnovu toga možemo Vam garantovati širok spektar sertifikovanih kurseva koji će vama i vašim kolegama omogućiti da steknete potrebno stručno znanje za buduće testove sertifikacije.

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