Kod: DUIC Unified Comm CISCO Složenost: Napredni nivo

Deploying Cisco Unified Intelligence Center

Trenutno nemamo zakazane termine
Cena bez PDV-a 285 000 din

Zatražite termin

Ciljevi

  • Upon completing this course, the learner should be able to meet these overall objectives:

    • Provide a comprehensive overview of Cisco Unified Intelligence Center.
    • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
    • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports.
    • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements.

Zahtevi

  • The following skills and knowledge are recommended:

    • A working knowledge of Unified Contact Center Enterprise is desired.
    • A working knowledge of contact center operations is desirable.

Sadržaj

  • Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

  • Module 1: Cisco Unified Intelligence Center Overview Provide a comprehensive overview of the Cisco Unified Intelligence Center.
    • Lesson 1: Cisco Unified Intelligence Center Overview
      • Describe the major features of CUIC
      • Describe the different types of presentation formats
      • Explain how CUIC reports can be personalized to fit individual needs and roles
      • Lesson 2: Managing Cisco Unified Intelligence Center Components
      • Describe how to use the CUIC Controller to perform administrative, maintenance, and provisioning functions
      • Describe drawers from the Administration console
      • Lesson 3: Cisco Unified Intelligence Center Deployment Considerations
      • Explain the system (software) compatibility options
      • Explain the various CUIC deployment models
      • Explain how member nodes work with the controller node in a cluster deployment of CUIC
      • Describe how data is replicated across multiple reporting nodes
      • Lesson 4: Cisco Unified Intelligence Center Security and License Types
      • Define the various features of CUIC and list the features available by product licensing
      • Explain the various Report Template modifications in the two versions of the application
      • Describe how to secure CUIC from within the Security Center by segregating data and reports by users and user groups
  • Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security Demonstrate how to install, administer and provide security for the CUIC solution.
    • Lesson 1: Installing Cisco Unified Intelligence Center
      • Describe the basic pre-installation tasks, including obtaining the license file
      • Describe the basic installation configuration information as well as how to perform both media and hardware checks
      • Describe the process of installing the controller
      • Demonstrate how to log into the system, upload a license file and define a member node
      • Demonstrate how to install and configure a member node
    • Lesson 2: Cisco Unified Intelligence Center Administration
      • Describe the function of Super Users, how to set up user security, and how to identify the drawer that contains this functionality
      • Identify the drawer that allows you to list all configured devices, maintain the cluster and view the details of device configurations
      • Describe how to administer other nodes by using the Control Center drawer
      • Describe the integration with Cisco Unified CCE and the tasks involved in setting up the CUIC configuration
    • Lesson 3: Managing Users and Security in Cisco Unified Intelligence Center
      • Describe the features available in CUIC to ensure a secure system at the user level
      • Describe how to examine, modify, add or delete CUIC users
      • Describe how to examine, modify, add or delete user groups and explain their benefits
      • Explain how to modify user roles and permissions to reflect a customer’s specific security requirements
  • Module 3: Running Cisco Unified Intelligence Center Reports Describe reporting concepts as well as capabilities and features of CUIC reports.
    • Lesson 1: Running Cisco Unified Intelligence Center Reports
      • Describe the concept of real-time vs. historical reports
      • Describe the various Stock Reporting templates
      • Demonstrate how to run Stock Reports
    • Lesson 2: Modifying Cisco Unified Intelligence Center Stock Reports
      • Describe how to save a copy of a Cisco Unified CCE Stock Report that will be modified
      • Modify the new report and observe the resulting changes
      • Save the new report for repeated use
  • Module 4: Cisco Unified Intelligence Center Custom Reporting Provide a detailed description of how custom reports from normal data sources (Cisco UCCE and CVP) as well as new data sources can be created to specific customer requirements.
    • Lesson 1: Cisco Unified CCE Key Concepts
      • Describe how UCCE provides a consolidated view of data to Unified Intelligence Center
      • Describe how Unified Intelligence Center historical reports access the AWDB, which has views to historical data on the HDS database
      • Describe the UCCE database structure
      • Describe why report data can differ in a contact center
    • Lesson 2: Creating a New Cisco Unified Intelligence Center Report
      • Demonstrate how to create a new custom report
      • Describe how to modify the views of the data from the newly created custom report
      • Describe how to create a simple report definition and the script associated with it
      • Demonstrate how to create a dashboard and customize it to reflect several views
    • Lesson 3: Call Detail Record Searches
      • Describe how to import a new custom report
      • Demonstrate how to modify the views of the data from the newly imported custom report
      • Describe how to export a report
  • DUIC v8.0 Hands-On Lab Exercises:
    • Installing and Configuring the Cisco Unified Intelligence Center Controller
    • Managing Users and Security in Cisco Unified Intelligence Center
    • Running a Stock Report
    • Modifying a Stock Report
    • Creating a Custom Report
    • Call Detail Record Searches

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