Terms and conditions

Contract terms and conditions of trainings and tests
held by ALEF Distribucija d.o.o. (hereinafter referred to as: “T&Cs”)

Version 1.0
Effective from 01.01.2019

1. Introduction

These contract terms and conditions preside over the legal relations between the client and the training provider regarding trainings and / or tests (hereinafter referred to as: “Trainings”), with the training provider being ALEF Distribucija doo., tax no: 45774891519, registered office: Street A Vukovar 284, 10 000 Zagreb, registered at the Municipal Court of Zagreb (hereinafter referred to as: “ALEF”).

These business terms and conditions may be unilaterally changed by ALEF. The rights and obligations of the client and of ALEF are always governed by the prevailing version of the Civil Code effective at the time the order was made to ALEF; this version of the wording of the T&Cs is binding for the client.

It is the responsibility of the client to continuously monitor the prevailing wording of the T&Cs (the wording of the T&Cs is regularly marked with the version number) and to be aware of its contents. All versions of the T&Cs, including the prevailing version, are published on ALEF’s website: https://training.alef.com/hr

Training prices are listed on the website. The listed prices do not include VAT.

2. Ordering a training

The training order can be submitted via the website https://training.alef.com/hr or by e-mail to hr-training@alef.com. Each order must include the necessary data for invoicing and registering, namely:

  • data of the legal entity or natural person (the client) for which the invoice will be issued, including the registered office and tax number if the entity or person is subject to VAT;
  • an explicit reference that the order is governed by the rights and obligations contained in the prevailing T&Cs published on ALEF’s website (https://training.alef.com/hr), which the client is aware of and abides by;
  • the names and contact information of the training participants;
  • the type of training and the date the participant(s) wish to attend;
  • the selected method of payment (invoice, ALEF Training Credits or Cisco Learning Credits, if available to the client).

Upon receipt of the order, an ALEF representative from the ALEF Training Team will send the order confirmation to the client and each registered participant within 48 hours if the training date is available. In the event that the date of the selected training is unavailable, the client and each registered participant will be contacted with alternative dates.

The participants will receive an electronic invitation at least one week before the start of training with more detailed organizational information such as the training start date, the venue, and parking options.

3. Paying for a training

The participation fee includes teaching, access to computer technology, study materials and the issuance of a certificate of completion of the training. The price of the training also includes various soft drinks and a hot lunch if the training takes place on the premises of ALEF Training Center. In the event the training is held off company premises, refreshments and lunch are subject to a separate agreement between the client and ALEF.

Repeat clients can make payment after the training typically within 30 business days of receiving an invoice. New clients will be issued a deposit invoice which must be paid prior to commencement of the training. Following the training, the client is issued an invoice - a tax certificate. In the event payment is received timely and in full, each subsequent training will be payable as in the case of repeat ALEF clients (i.e. payment is due within 30 business days of receiving the invoice).

If the company has ALEF Training Credits (ATC), these may be used to pay for the given training. The ALEF Training Team will provide information about the available credits and how to use them.

If the company has Cisco Learning Credits (CLC) available, these can only be used for certified Cisco training.

In the event of late payment of the training price, the client must pay ALEF a late payment fee of 0.05% of the balance for each day the payment is late.

4. Cancellation policy

The request for free cancellation of participation in certified training must be provided at least 35 business days before the start date of the training by email to hr-training@alef.com or to the representative from the ALEF Training Team who confirmed the order. In case of cancellation less than 35 business days before the start date of the training, the cancellation policy is as follows:

  • cancellation of participation in a certified training less than 35 business days before the date of the start date of the training - cancellation fee (excluding VAT) is 50% of the training price (excluding VAT);
  • cancellation of participation in a certified training less than 10 business days before the start date of the training - cancellation fee (excluding VAT) is 100% of the training price (excluding VAT).

The request for the cancellation of non-certified trainings must be sent no later than 10 business days before the date of commencement of the training. If the request is sent later, a cancellation fee (excluding VAT) of 100% of the training price (excluding VAT) will be charged.

Cancellation fees are due within 14 business days of receipt of the invoice.

Upon registering for a certified test following the completion of a certified training, the certified test is non-cancellable. The test date may be changed by contacting the respective representative of the ALEF Training Team no later than 3 business days before the scheduled test date.

An administrative fee of EUR 20 (excluding VAT) will be charged for the second change of the test date. This administrative fee is payable within 14 business days of receipt of the invoice. Information on the date change must be sent no later than 3 business days before the test date to hr-training@alef.com. If a change of date is possible, it will be confirmed by ALEF.

In the event of a delay in the payment of the cancellation fee or administrative fee, 0.05% interest will be charged on the balance each day the payment is late.

5. Organizational changes

The ALEF Company (ALEF Training Team) reserves the right to cancel the planned training date in case of unexpected events, such as the lecturer falling ill or the interruption of utilities or services (electricity, internet, etc.).

ALEF also reserves the right to cancel the training date if the number of participants is insufficient to complete the training. In this case, the client and the registered participants will be contacted with a new possible date.

6. Electronic materials

In connection with the new trend of providing electronic training materials for certified Cisco trainings, participants must bring their laptop with them. Alternatively, they can request a free loaner laptop at least one week prior to the start date of the training.

7. Final provisions

These T&Cs and the legalities arising or relating to them, including also non-contractual legal relations (if their application of law is deemed acceptable), are governed by the regulations of the Republic of Croatia with the exclusion of collusion rules of international private law. For any issues not regulated by these T&Cs, the legal relationship between the client and ALEF are regulated by the provisions of the Civil Code.

In the event of disputes under T&Cs, the jurisdiction of the relevant courts of first instance are as follows: if a regional court has material jurisdiction, the court with local jurisdiction is the Municipal Court of Zagreb, if a district court has material jurisdiction, the court with local jurisdiction is also the Municipal Court of Zagreb.

The provisions of the previous sentence are only binding if the client and ALEF establish an entrepreneurial relationship during their course of business.

   

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