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Implementing Cisco Collaboration Applications
Course is focused on integration of Cisco Unified Presence, Cisco Unity Express and Cisco Unity Connections. CAPPS certification id part of CCNP - Cisco Certified Network Professional Voice.
Deploying Cisco Unified Intelligence Center
Upon completing this course, the learner should be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center. Demonstrate how to install, administer, and provide ...
Upon completion of this course, learners will be able to: Demonstrate an overall understanding of the Cisco Unified UCCE v9.0 system, the Intelligent Contact Management (ICM) routing application, and its environment ...
Cisco Unified Communication Architecture & Design
Aim of this course is to understand the Cisco Unified Communication architecture, its implementation in relation to today's infrastructure and Call Control components. Throughout the course you will design LAN, as ...
Unified Contact Center Express & Unified IP IVR Deployment
Implementing smaller Call Center (IPCC Express).
Implementing Cisco Collaboration Devices
After successful completion of this course, the you will be able to: Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows Provide an overview of ...
Cisco Unified CollaborationBasics
Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments Troubleshoot issues that relate to Cisco Unified Communications Manager Troubleshoot issues that relate to Cisco ...