kod: DUIC Unified Comm CISCO Težina: Advanced

Deploying Cisco Unified Intelligence Center

Nema dostupnih termina u ovom trenutku
Cijena bez PDV-a 16 500 kn

Zatražite termin

Ciljevi

Upon completing this course, the learner should be able to meet these overall objectives:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports.
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements.

Zahtjevi

The following skills and knowledge are recommended:

  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.

Sadržaj

  • Module 1: Cisco Unified Intelligence Center Overview Provide a comprehensive overview of the Cisco Unified Intelligence Center.
    • Lesson 1: Cisco Unified Intelligence Center Overview
      • Describe the major features of CUIC
      • Describe the different types of presentation formats
      • Explain how CUIC reports can be personalized to fit individual needs and roles
      • Lesson 2: Managing Cisco Unified Intelligence Center Components
      • Describe how to use the CUIC Controller to perform administrative, maintenance, and provisioning functions
      • Describe drawers from the Administration console
      • Lesson 3: Cisco Unified Intelligence Center Deployment Considerations
      • Explain the system (software) compatibility options
      • Explain the various CUIC deployment models
      • Explain how member nodes work with the controller node in a cluster deployment of CUIC
      • Describe how data is replicated across multiple reporting nodes
      • Lesson 4: Cisco Unified Intelligence Center Security and License Types
      • Define the various features of CUIC and list the features available by product licensing
      • Explain the various Report Template modifications in the two versions of the application
      • Describe how to secure CUIC from within the Security Center by segregating data and reports by users and user groups
  • Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security Demonstrate how to install, administer and provide security for the CUIC solution.
    • Lesson 1: Installing Cisco Unified Intelligence Center
      • Describe the basic pre-installation tasks, including obtaining the license file
      • Describe the basic installation configuration information as well as how to perform both media and hardware checks
      • Describe the process of installing the controller
      • Demonstrate how to log into the system, upload a license file and define a member node
      • Demonstrate how to install and configure a member node
    • Lesson 2: Cisco Unified Intelligence Center Administration
      • Describe the function of Super Users, how to set up user security, and how to identify the drawer that contains this functionality
      • Identify the drawer that allows you to list all configured devices, maintain the cluster and view the details of device configurations
      • Describe how to administer other nodes by using the Control Center drawer
      • Describe the integration with Cisco Unified CCE and the tasks involved in setting up the CUIC configuration
    • Lesson 3: Managing Users and Security in Cisco Unified Intelligence Center
      • Describe the features available in CUIC to ensure a secure system at the user level
      • Describe how to examine, modify, add or delete CUIC users
      • Describe how to examine, modify, add or delete user groups and explain their benefits
      • Explain how to modify user roles and permissions to reflect a customer’s specific security requirements
  • Module 3: Running Cisco Unified Intelligence Center Reports Describe reporting concepts as well as capabilities and features of CUIC reports.
    • Lesson 1: Running Cisco Unified Intelligence Center Reports
      • Describe the concept of real-time vs. historical reports
      • Describe the various Stock Reporting templates
      • Demonstrate how to run Stock Reports
    • Lesson 2: Modifying Cisco Unified Intelligence Center Stock Reports
      • Describe how to save a copy of a Cisco Unified CCE Stock Report that will be modified
      • Modify the new report and observe the resulting changes
      • Save the new report for repeated use
  • Module 4: Cisco Unified Intelligence Center Custom Reporting Provide a detailed description of how custom reports from normal data sources (Cisco UCCE and CVP) as well as new data sources can be created to specific customer requirements.
    • Lesson 1: Cisco Unified CCE Key Concepts
      • Describe how UCCE provides a consolidated view of data to Unified Intelligence Center
      • Describe how Unified Intelligence Center historical reports access the AWDB, which has views to historical data on the HDS database
      • Describe the UCCE database structure
      • Describe why report data can differ in a contact center
    • Lesson 2: Creating a New Cisco Unified Intelligence Center Report
      • Demonstrate how to create a new custom report
      • Describe how to modify the views of the data from the newly created custom report
      • Describe how to create a simple report definition and the script associated with it
      • Demonstrate how to create a dashboard and customize it to reflect several views
    • Lesson 3: Call Detail Record Searches
      • Describe how to import a new custom report
      • Demonstrate how to modify the views of the data from the newly imported custom report
      • Describe how to export a report
  • DUIC v8.0 Hands-On Lab Exercises:
    • Installing and Configuring the Cisco Unified Intelligence Center Controller
    • Managing Users and Security in Cisco Unified Intelligence Center
    • Running a Stock Report
    • Modifying a Stock Report
    • Creating a Custom Report
    • Call Detail Record Searches

Literatura

All attendees receive an original of Cisco study guide.

Tehnička oprema

According to Cisco´s starndard two students share one pod.

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Učionice

ALEF Trening centri imaju na raspolaganju edukacijske učionice kapaciteta 12 mjesta.

Svaka učionica je opremljena projektorom,pločom , Wifi-jem  i informatičkom opremom.  Praktična edukacija omogućuje polaznicima da steknu vještine potrebne za konfiguraciju opreme.

CZ

ALEF Trening centar ima na raspolaganju pet edukacijskih učionica. Tri učionice su nazvane po kontinentima – Australija koja ima kapacitet 8 mjesta, Afrika i Europa imaju svaka po 12 mjesta – kapacitet se nadopunjava učionicom s opremom (12 mjesta) i pomoću centra za kompetenciju (18 mjesta).

SK

ALEF ima na raspolaganju 4 trening učionice nazvane po svjetskim gradovima. Sidney ima kapacitet 16 mjesta, Rotterdam i Hamburg imaju po 12 mjesta dok New York ima 8 mjesta.


HU

ALEF Trening centar ima 3 edukacijske učionice koje su nazvane po  gradovima zemalja u kojima ALEF posluje. Prag ima kapacitet 12 mjesta, Bratislava i Budimpešta imaju po 8 mjesta.

Zagreb

Budimpešta

Tim predavača

S timom od preko 50 predavača nudimo cjelovitu paletu tehnoloških znanja za routing i switching, i za sigurnost i suradnju između podatkovnih centara. O stručnosti instruktora svjedoči niz vrhunskih međunarodnih certifikata.

Jedinstvenost naših predavača sastoji se uglavnom u njihovom bogatom iskustvu u pojedinačnim projektima, pa su stoga sposobni vrlo fleksibilno odgovoriti na prijedloge polaznika tečaja ili na odgovore na postavljena pitanja, kao i prenijeti svoje praktično znanje studentima. Zahvaljujući solidnom radnom iskustvu tvrtke i dugogodišnjem iskustvu, vrlo smo fleksibilni u reagiranju na projekte koji se pripremaju u Ciscovom području stručnosti i na temelju toga vam možemo garantirati širok spektar certificiranih tečajeva koji će vam i vašim kolegama omogućiti stjecanje potrebne stručnosti za buduće testove certifikacije.

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