VMware Horizon: Install,Configure, Manage v7.10

Code: VM_HORIZONTechnology: DatacentreVendor: VMWAREDifficulty: Advanced


By the end of the course, you should be able to meet the following objectives:

  • Recognize the features and benefits of VMware Horizon
  • Install and configure View Connection Server
  • Create and optimize Windows VMs to create VMware Horizon desktops
  • Describe the purpose of Horizon Agent
  • Compare the remote display protocols that are available in VMware Horizon
  • Configure and manage the Horizon Client systems and connect the client to a VMware Horizon desktop
  • Configure, manage, and entitle automated pools of full VMs
  • Configure, manage, and entitle pools of instant-clone desktops and linked-clone desktops
  • Install and configure View Composer
  • Outline the steps and benefits for using TLS CA signed certificates in VMware Horizon environments
  • Use the role-based delegation to administer a VMware Horizon environment
  • Configure secure access to VMware Horizon desktops
  • Understand and create Remote Desktop Services (RDS) desktops and application pools
  • Install and configure VMware App VolumesTM to deliver and manage applications
  • Deploy VMware Dynamic Environment Manager for user and application management
  • Install and configure a Just-in-Time Management Platform (JMP) server for managing JMP components
  • Describe VMware Dynamic Environment ManagerTM Smart Policies
  • Use the command-line tools available in View to back up and restore the required VMware Horizon databases
  • Manage the performance and scalability of a VMware Horizon deployment
  • Identify the benefits of the Cloud Pod Architecture feature for large-scale VMware Horizon deployments

Duration in days:



Customers attending this course should have, at a minimum, the following VMware infrastructure skills:

  • Use VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
  • Open a virtual machine console on VMware vCenter Server® and access the guest operating system
  • Create snapshots of virtual machines
  • Configure guest customization specifications
  • Modify virtual machine properties
  • Convert a virtual machine into a template
  • Deploy a virtual machine from a template

Attendees should also have the following Microsoft Windows system administration experience:

  • Configure Active Directory services, including DNS, DHCP, and time synchronization
  • Restrict user activities by implementing Group Policy objects
  • Configure Windows systems to enable Remote Desktop Connections
  • Build an ODBC connection to an SQL Server database


  1. Course Introduction

    • Introductions and course logistics
    • Course objectives
  2. Introduction to VMware Horizon

    • Recognize the features and benefits of VMware Horizon
    • Describe the conceptual and logical architecture of VMware Horizon
    • Define a use case for your virtual desktop and application infrastructure
    • Convert customer requirements to use case attributes
  3. Horizon View Connection Server

    • Recognize VMware Horizon reference architecture
    • Identify the recommended system requirements for View Connection Server
    • Identify the recommended virtualization requirements for a View Connection Server instance
    • Access Horizon Manager
    • License VMware Horizon components
    • Outline the steps for the initial configuration of View Connection Server
    • Describe the capabilities that Horizon Administrator provides for monitoring the health of a
      VMware Horizon deployment
    • Use the dashboard to quickly focus on the details of a problem
    • Access the settings and status of a pool
    • Access the settings and status of a specific machine and the resources controlled by vCenter
      Server that the VM uses
    • Identify the benefits of using the VMware Horizon Help Desk tool
  4. VMware Horizon Desktops

    • Outline the process and choices to set up VMware Horizon VMs
    • Assign vCPUs and RAM
    • Create Windows VMs
    • Configure ESXi host virtual switches
    • Optimize the performance of VMs
    • Compare the remote display protocols that are available in VMware Horizon
    • Outline the steps to enable a machine for remote access from VMware Horizon® Client™
    • Describe BLAST
    • Describe the purpose of Horizon Agent
    • List the steps to prepare a VM before installing Horizon Agent
    • Outline the configuration choices when installing Horizon Agent
    • Use the Horizon Skype for Business Virtualization Pack
  5. VMware Horizon Pools

    • Identify the steps to set up a template for desktop pool deployment
    • List the steps to add desktops to the View Connection Server inventory
    • Define user entitlement
    • Describe how information found on the Users and Groups page is used to control and monitor VMware Horizon users
    • Explain the hierarchy of global, pool-level, and user-level policies
    • List the VMware Horizon Group Policy ADMX files
  6. VMware Horizon Client Options

    • Describe the requirements for a Horizon Client installation on a Windows system
    • Explain USB redirection and options
    • Describe the shared folders option
    • Describe the different clients and their benefits
    • Discuss the benefits of the Virtual Printing feature
    • Explain the architecture of the Virtual Printing feature
    • List the steps to install the Virtual Printing feature
    • Configure the Virtual Printing feature
    • Discuss the benefits of the location-based printing feature
    • Identify use cases where location-based printing is desirable
    • List the client system parameters that can be used to assign a printer
  7. Creating Automated Desktop Pools

    • Describe how an automated pool operates
    • Compare dedicated-assignment and floating-assignment pools
    • Outline the steps to create an automated pool
  8. Configuring and Managing Linked-Clone Desktop Pools

    • Describe VMware linked-clone technology
    • Explain why both a parent VM and a snapshot must be used to create linked clones
    • Outline the system requirements for View Composer
    • Describe the relationship between a vCenter Server instance and a View Composer instance
    • Identify the View Composer objects in a vCenter Server inventory
    • Describe the preparation required for installing View Composer
    • Outline the steps to install View Composer
    • Outline the necessary steps to set up an automated desktop pool that uses linked clones
    • Compare the purpose of parent and replica VMs
    • Describe the additional steps that are required for linked clones that are not necessary for
      other automated pools
    • Discuss the merits of using tiered storage for replica and linked clones
    • Compare the benefits of vSAN and tiered storage
    • Compare the recompose, refresh, and rebalance management operations for linked clones
    • Describe the management operations for persistent disks
  9. Creating and Managing Instant-Clone Desktop Pools

    • Describe instant clones
    • List the advantages of instant clones
    • Differentiate between View Composer linked clones and instant clones
    • Describe the different types of instant-clone VMs
    • Recognize the use of folders in delegating pool administration
    • Explain how instant clones work
    • Describe instant clone desktop pools
    • Determine the requirements for an instant-clone desktop pool
    • Identify the steps used to create an instant clone
    • Set up an automated pool of instant clones
    • Enable instant clones and authorize a VMware Horizon administrator account for use by ClonePrep
    • Update the image of an instant-clone desktop pool using the push image operation
  10. VMware Horizon Authentication and Certificates

    • Compare the authentication options that View Connection Server supports
    • Explain the purpose of roles and privileges in VMware Horizon
    • Explain how folders are used to delegate pool administration
    • Describe a permission and its components
    • Outline the steps to create a Horizon administrator
    • List the management options for permissions and folders
    • Outline the steps to create a custom role
    • List some of the best practices for configuring Horizon Administrator
    • Describe the purpose of using TLS certificates for VMware Horizon
    • Outline the benefits of using TLS certificates signed by a CA
    • Outline the steps to set up TLS certificates
  11. Managing VMware Horizon Security

    • Compare tunnels and direct connections for client access to desktops
    • Identify the benefits of using Unified Access Gateway in the DMZ
    • Identify the tunnel endpoints when the security gateway is not used
    • Describe a direct connection in a VMware Horizon environment
    • List the advantages of direct connections
    • Describe how direct connections are enabled
    • Discuss the benefits of using VMware Unified Access Gateway™
    • List the two-factor authentication options that are supported by Unified Access Gateway
    • Describe the situations in which you might deploy Unified Access Gateway with one, two, or three
      network interfaces
  12. Profile Management Using User Environment Manager

    • Identify the VMware Dynamic Environment Manager functional areas and their benefits
    • Prepare infrastructure for VMware Dynamic Environment Manager
    • Outline the steps that are required to install and configure VMware Dynamic Environment Manager components
    • Manage user personalization and application configurations using the VMware Dynamic Environment Manager management console and application profiler
    • Outline the VMware Horizon Smart Policies available when using VMware Dynamic Environment
      Manager in the Horizon environment
  13. Creating RDS Desktop and Application Pools

    • Explain the difference between an RDS desktop pool and an automated pool
    • Access a single application by using the RDS application pool
    • Compare and contrast an RD Sessions Host pool, a farm, and an application pool
    • Create an RDS desktop pool and an application pool
    • Identify the load-balancing options for Remote Desktop Session Hosts (6.2)
    • Use View Composer linked-clone technology to automate the build out of RDSH farms
    • Use instant-clone technology to automate the build out of RDSH farms
    • Describe the default load-balancing procedure for RDSHs in a farm
    • Describe the alternative load-balancing feature for RDSHs that optimizes placement of sessions
    • Explain how load values and load preferences are used by View Connection Server to make placement decisions for new sessions
    • Explain how anti-affinity rules affect session placement decisions
    • Identify the hardware, software, and network requirements for all integrated components.
  14. Provisioning and Managing Application Using App Volumes

    • Explain how App Volumes works
    • Identify the features and benefits of App Volumes
    • Identify the interface elements of App Volumes
    • Install and configure App Volumes
  15. Just-in-Time Management Platform and VMware Horizon

    • Identify the benefits of Just-in-Time Management Platform (JMP)
    • List the JMP and Horizon 7 components
    • Install and configure a JMP server
    • Identify App Volumes deployment considerations
    • Identify VMware Dynamic Environment Manager deployment considerations
  16. Command-Line Tools and Backup Options

    • Describe key View Connection Server features that are available as command-line options with the vdmadmin command
    • Explain the purpose of kiosk mode for client systems and how it is configured
    • Explain why you limit the domains that View Connection Server displays to users as they attempt
      to authenticate
    • Identify the log locations for each VMware Horizon component
    • Collect Horizon Client and Horizon Agent log files
    • Describe the backup options for VMware Horizon databases
    • Explain the potential problems related to not synchronizing databases
    • Outline solutions to handle orphaned linked clones
  17. VMware Horizon Performance and Scalability
    • Describe the purpose of a replica connection server
    • Compare a replica server to a standard connection server
    • Explain how multiple View Connection Server instances in a pod maintain synchronization
    • List several best practices for multiserver deployment in a pod
    • Describe how a load-balancing capability might improve VMware Horizon performance
    • Describe the benefits of the Cloud Pod Architecture feature for large-scale VMware Horizon
    • Establish a session with a desktop machine in a different pod by logging in to a local View
      Connection Server instance
    • Compare the purpose of the global LDAP instance and the local LDAP instance
    • Describe the purpose of interpod communication and the View Interpod API (VIPA)
    • Create global entitlements for accessing Horizon Desktops

Current dates

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Training rooms

ALEF operates with training rooms match submarine's style to unexpected, unusual while still being smart and available to work in. We have several type of rooms for small groups and up to larger rooms with modern technical equipment and supportive technologies we provide.

We also deliver the high-quality multimedia sharing for efficient, effective virtual communication on a global scale. In the Competence Center is also available Spark Board. Cisco Sparkboard integrates the most common tools needed for team collaboration in physical meeting rooms into a single elegant device. It also combines white board, video or audio conference features.

All ALEF training centres operates with testing centre that provides full acess to take an exam and get certificate provided by our vendors. ALEF provides to our customer complete management and administration.

Training rooms – Bratislava

Training rooms – Prague

Training rooms – Budapest

Training rooms - Bucharest

Training rooms - Belgrade

Team of instructors

Our team, consisting of more than 50 lecturers, offers a full range of technologies in the area of routing and switching, security, collaboration and data centres.

The uniqueness of our lecturers lies mainly in the fact that they have extensive practical experience from various projects. They can thus respond very flexibly to any question or comment from the students. The lecturers pass their practical knowledge on to the participants of the trainings. Thanks to the synergy of the reliable operation of the company and years of experience, we have been able to respond flexibly to the upcoming changes in Cisco specializations, so we can guarantee a wide range of certified courses that will allow you and your colleagues to acquire the necessary know-how for the subsequent certification tests.

In addition to the certified trainings, we offer special courses that are focused primarily on the development of the necessary configuration skills.

5000 +





Certified lecturers




The uniqueness of our training is to transfer knowledge both on theoretical and practical level.

Among the largest customers include: T-Mobile, Vodafone, Orange, Telefonica O2, Škoda Auto, Peugeot Citroën Automobiles, Siemens, Magyar Telekom and others.

Our training customers include:

  • Škoda Auto
  • Siemens
  • Peugeot Citroën Automobiles
  • Vodafone
  • Raiffeisen Bank
  • ERSTE Bank
  • Hewlett – Packard Slovakia
  • IBM Slovensko
  • Orange Slovensko
  • Telefónica O2 Czech Republic,a.s.
  • AT&T Global Network Services Slovakia
  • T-Mobile Slovensko
  • U.S.Steel Košice
  • VOLKSWAGEN Slovakia
  • Magyar Telekom Nyrt
  • MÁV Zrt


Collaboration with our partners is an essential part of our growth and success.

CiscoCisco is the largest provider of networking technologies in the world that are the basis of data, voice and video communications on the Internet and corporate computer networks. ALEFs partnership with Cisco has multiple levels. In the area of solution implementation it is a Cisco Gold Partner, in the area of education it is a Specialized Cisco Learning Partner.

NetappNetApp is a world leader in storage and management dat. Due to continuous investment in the development of their solutions able since 1992 to hold long-term leadership in introducing innovative approaches.

IronPortIronPort je dodávateľom unikátnej technológie, v súčasnosti patriacej do portfólia Cisco Systems, ktorá sa zameriava na e-mailovú a webovú bezpečnosť. Alef je jediným distribútorom IronPortu v Českej republike a na Slovensku, ako jediný prevádzkuje IronPort Authorized Training Center v Českej a Slovenskej republike.

f5F5 Networks is the global leader in solutions for the secure distribution and management of communications traffic applications. F5 provides comprehensive solutions focused on acceleration, security and availability of applications to maximize the user experience.

vmware VMware is one of the largest providers of virtualization software in the world. ALEF partnership consists primarily of activities within the scope of Cisco Data center specialization. ALEF Training also offers a special Vmware course for the administration of end stations.

Pearson VUE is a global certificate authority, which offers a portfolio of several hundred tests in the field of information-communications technology. It covers the technology company Cisco Systems, VMware, Adobe, Citrix, CompTIA or Tanberg. The test centers of their partner Pearson VUE puts stringent requirements to meet ALEF Training.

gopasThe GOPAS Computer School is the largest information technology training provider on the Czech and Slovak markets. The technical courses are attended annually by almost 30,000 students, most of them IT specialists. Despite operating on a relatively small market, GOPAS is among major IT training providers in Europe.

goodeaGoodea Company is engaged in consulting and educational activities.


You can find us on the following places: .

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Česká republika

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ALEF Distribucija, d.o.o.
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Tel.: +38516459215

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ALEF Distribucija SI, d.o.o.
Brnčičeva 15B
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Davčna številka SI: 22038710
Matična številka:

E-mail: si-training@alef.com

ALEF Distribucija Adria, d.o.o.
Bulevar Mihajla Pupina 10L
11070 Novi Beograd

Matični: 21099317 
PIB: 108950330 
Tel: +381 11 4240521
E-mail: rs-training@alef.com 



Advice on Personal Data Protection (Information)

The information stated below was provided to you, as a personal data subject, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC - also referred to as abbreviation GDPR (General Data Protection Regulation).

The key interest and philosophy of ALEF Group companies is the satisfaction of our customers and those with whom we build mutual business relationship. For that purpose we use provided personal data, which we carefully protect and process in accordance with applicable legislation.

Below is a detailed summary of how ALEF Group incl.  

  • ALEF Distribution CZ, s. r. o., Pernerova 691/42, Praha 8, email: cz-recepce@alef.com;
  • ALEF NULA, a. s., Pernerova 691/42, Praha 8, email: cz-recepce@alef.com;
  • ALEF Distribution SK, s. r. o., Galvaniho Business Centrum IV, Galvaniho 17/C, Bratislava 2, email: sk-reception@alef.com;
  • ALEF Distribution HU Kft., Váci út 30. 3. emelet, 1132 Budapest, email: hu-info@alef.com;
  • ALEF distribucija SI, d.o.o., Brnčičeva 15B, Ljubljana, email: si-info@alef.com;
  • ALEF Distribucija d.o.o., Ul. Grada Vukovara 284, Zagreb, email: hr-info@alef.com;
  • ALEF Distribucija Adria, d.o.o., Bulevar Mihajla Pupina 10L, Novi Beograd, email: rs-info@alef.com;
  • ALEF Distribution RO, Str. Oltetului Nr. 15, Bucuresti, email:  ro-backoffice@alef.com

receive, process and store the personal data provided and what are the data subjects' rights under current legislation.

What personal data do we use and to whom do we access it?

ALEF Group companies (Controller) process the data only for purposes related to organizing seminars and training (organizational part ALEF Training, http://training.alef.com/en). Data includes name, surname, e-mail.

Recipient of such personal data is the Controller and any entity linked in any way to the Controller in terms of assets, whether directly or indirectly, and entities that are members of the ALEF Group, even in the case such entity is in a third country (i.e. outside the European Union), if the European Commission has decided that such third country ensures the appropriate level of personal data protection (for a list of countries see, for example, https://www.coe.int/en/web/conventions/full-list/-/conventions/treaty/108/signatures a https://eur-lex.europa.eu/legal-content/CS/TXT/?uri=CELEX%3A32016D1250) and employees of the aforementioned entities. Business partners of the Controller, entities linked to the Controller in terms of assets, Processors of personal data or public power authorities  can also be recipients of personal data.

What is the purpose of personal data processing?

Provided personal data is used only for purposes related to providing our services of seminars and training organization.

What is the legal basis for personal data processing?

In case of personal data provided  for purposes related to providing our services of seminars and training organization, we process your personal data in the above mentioned scope in our legitimate interest because we need to identify your person to necessary extent.

How long is the personal data stored?

Personal data is stored for the duration of the business relationship and then for a period of 4 years after its end.

As a personal data subject, what are your rights?

Request from the Controller access to the personal data, i.e. you have the right to obtain from the Controller a confirmation as to whether or not your personal data are being processed, and, where this is the case, you have the right to access them together with the following information:

  • The purposes of processing;
  • The categories of personal data concerned;
  • The recipients or categories of recipient to whom the personal data have been or will be disclosed;
  • The envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • The existence of the right to request from the Controller rectification or erasure of personal data or restriction of processing of personal data or to object to such processing;
  • The right to lodge a complaint with a supervisory authority;
  • All available information about the sources of personal data;
  • The existence of automated decision-making, including profiling, about the procedure used, as well as the significance and the envisaged consequences of such processing for me;
  • The right to be informed about appropriate safeguards that relate to the transfer of personal data to third countries (i.e. outside the European Union), in the event the personal data are transferred over to such third country;
  • The Controller shall provide you with a copy of the personal data undergoing processing.

Request the rectification of personal data, i.e. to have the Controller, without undue delay, rectify inaccurate personal data concerning you, and taking into account the purpose of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement;

Request the erasure of personal data (“right to be forgotten”), i.e. to obtain from the Controller the erasure of personal data concerning you without undue delay, where one of the following grounds applies:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • You withdrew consent on which the processing is based and there is no other legal ground for the processing;
  • The personal data have been processed unlawfully;
  • The personal data have to be erased for compliance with a legal obligation;
  • The personal data have been collected in relation to the offer of information society services;
  • The right to erasure does not apply if there is an exception, in particular because processing of personal data is necessary for:
  • Exercising the right of freedom of expression and information;
  • Compliance with a legal obligation which requires processing by Union or Member State law to which the Controller is subject;
  • For the establishment, exercise or defence of legal claims;

Request restriction of processing of personal data, i.e. the right for the Controller to restrict the processing of personal data in any of the following cases:

  • You contest the accuracy of the personal data processed, processing will be restricted for a period enabling the Controller to verify the accuracy of the personal data;
  • The processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
  • The Controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
  • You objected to processing of personal data in the event the personal data are processed for the purpose of legitimate interests of the Controller, including profiling, in such case the Controller will no longer process the personal data, unless legitimate reasons for processing are proved that dominate over the interests or rights and freedoms of the personal data subject, or the establishment, exercise or defence of legal claims;

Where processing has been restricted personal data shall, with the exception of their storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State;

Personal data portability, i.e. the right to have the Controller transfer your personal data processed automatically based on your consent to another Controller in a structured, commonly used and machine-readable format; when exercising your right to data portability you have the right to have the personal data transmitted directly from one controller to another, where technically feasible;

The right to object; in the event your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing, and in such case the personal data will no longer be used for such purposes.

File a complaint, for example by sending an e-mail or letter to the Controller’s contact details specified above; a complaint about the Controller’s actions can be made to the Office for Personal Data Protection, registered office: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic.

You can apply all of the above mentioned rights to the Administrator by sending an e-mail to the addresses given in the introductory part of this information or by letter.

Terms and Conditions


Business Terms and Conditions for Training and Tests

of ALEF NULA, a.s. (hereinafter the “TaC”)

Version 1.0
Effective from January 2019

1. Introductory Provisions

These Business Terms and Conditions govern legal relations between a client for training and/or courses and/or tests in the event that the training or course is a test or ends with tests (hereinafter “Training”) and the Training provider, ALEF NULA, a.s., registered number: 618 58 579, registered office: Pernerova 691/42, Karlín, 186 00 Prague 8, file reference: B 2727, maintained by the Municipal Court in Prague (hereinafter “ALEF”).

These Business Terms and Conditions can be unilaterally amended by ALEF. The rights and duties of the Training client and ALEF are always, however, governed by the TaC with the wording effective at the time an order was demonstrably sent to ALEF; such text of the TaC is binding on the Training client.

It is up to the Training client to monitor, in ongoing fashion, the current text of the TaC (the text of the TaC is designated in ongoing fashion with the version number) and to familiarise itself with the TaC in ongoing fashion. All versions of the TaC, including the currently effective version, are published at ALEF’s website: https://training.alef.com/cz.

The prices of Training are stated at the abovementioned website. The prices stated do not include VAT.

2. Ordering Training

Orders for Training can be placed by the client using the website www.training.alef.com or by e-mail sent to cz-training@alef.com. Every order must have the requisites that are subsequently necessary for invoicing and for specific registration:

  • Information about the legal entity or natural person (Training client) to which an invoice will be issued, including the registered office and tax ID number, if it is a VAT payer;
  • An express reference that the order and the rights and duties resulting from it are governed by the effective TaC of ALEF published at the website https://training.alef.com/cz, with which the Training client has familiarised itself and which it undertakes to comply with;
  • The first name, surname and contact details of the Training participant(s);
  • The type of Training and the date the participant(s) want to attend;
  • The chosen payment method (invoice, ALEF Training Credits or Cisco Learning Credits, if the Training client has them).

After the acceptance of an order, an ALEF Training Team specialist will send ALEF for each Training client and each registered participant an order confirmation, within 48 hours, if the Training date is free. In the event that the date of the chosen Training is full, the Training client and every registered participant will be contacted with an offer of alternative dates.

At least a week before the start of Training, Training participants will receive an invitation with more detailed organisational information, such as the Training start time, the place of Training and where to park.

3. Payment for Training

The participant fee for Training includes teaching, the use of computers, study materials and the issue of a certificate confirming the Training was taken. The price of Training includes refreshments, including drinks of various types and a hot lunch in the event that Training takes place in the Alef Training Centre. In the event Training is realised outside such space, refreshments and lunch are a matter of agreement between the Training client and ALEF.

Payment of the price for Training takes place in the case of existing customers after Training, the standard is within 14 business days of the delivery of an invoice. For new customers a down payment invoice is issued for the first Training sessions, which the Training client is obligated to pay before the start of Training. After Training, the Training client is issued with an invoice—tax document. In the event of problem-free payment, i.e. in the invoiced amount and by the due date, each additional Training is then paid for the same as for existing customers of ALEF, i.e. after completion within 14 business days of the delivery of an invoice.

In the event the company has ALEF Training Credits (ATC), it can use them to pay for the relevant Training or certification. Information about the current amount and method of drawing can be obtained from the ALEF Training Team.

If the company has Cisco Learning Credits (CLC), they can be used only for certified Cisco Training.

In the event of a delay paying the price of Training, the Training client is obligated to pay ALEF penalty interest totalling 0.05% of the outstanding amount for each day of delay.

4. Cancellation Conditions

A request for the free cancellation of participation in certified Training should be sent no later than within 35 business days of the date of the start of Training to cz-training@alef.com, or to the relevant ALEF Training Team specialist at ALEF that confirmed the order. In the event of the cancellation of participation less than 35 business days before the date for the start of Training, the cancellation conditions are the following:

  • Cancellation of participation in certified Training less than 35 business days before the start date for Training—the cancellation charge is (excluding VAT) 50% of the price of Training (excluding VAT);
  • Cancellation of participation in certified Training less than 10 business days before the start date for Training—the cancellation charge is (excluding VAT) 100% of the price of Training (excluding VAT). 

A request for cancellation of uncertified Training should be sent no later than 10 business days before the Training start date. If a request is sent later, a cancellation charge will be billed (excluding VAT) totalling 100% of the price of Training (excluding VAT).

Cancellation charges are payable within 14 business days of the delivery of an invoice.

After receiving registration for a certification test, which completes certificated Training, it is not possible to cancel the order for a certification test. The date of a test can be changed, but regarding the movement of the date it is necessary to contact the person that confirmed the registration for the relevant test, no later than three business days before the planned start of the certification test.

If there is a second change to the date of a certification test, an administrative charge totalling EUR 20 (excluding VAT) is billed. This administrative fee is payable within 14 business days of the delivery of an invoice. Information about a change to a date should be sent no later than three business days before the scheduled date to cz-training@alef.com. If a date change is possible, it will be confirmed by ALEF.

In the event of a delay with the payment of a cancellation charge or administrative charge, there is a duty to pay default interest totalling 0.05% of the outstanding amount for each day of delay.

5. Organisational Changes

ALEF (the ALEF Training Team) reserves the right to cancel a planned Training date in the event of unexpected events—illness of a teacher, suspension of delivery of services (such as electrical energy, internet access, etc.).

ALEF also reserves the right to cancel a Training date in the event there is not a sufficient number of participants for its realisation. In such case the Training client and the registered participants will be contacted with a new possible date.

6. Electronic Materials

In connection with the new trend for the provision of electronic Training materials for certificated Cisco Training, it is necessary for the Training participants to bring with them a laptop, or they can, at least a week before the date of the Training session, ask for one to be lent for free.

7. Concluding Provisions

These TaC, the legal relations resulting from them or related to them, including extra-contractual relations (if the selection of law is permissible for them), are governed by the legal order of the Czech Republic, with the exclusion of conflicting international private law standards. In matters not governed by these TaC, the legal relationship between a Training client and ALEF is governed, in particular, by the Civil Code.

In the event of disputes under these TaC or in connection with them, the jurisdiction of the relevant court of first instance is as follows: if a regional court has material jurisdiction, the court with local jurisdiction is the Municipal Court in Prague, if a district court has material jurisdiction, the court with local jurisdiction is the District Court for Prague 8.

The provisions of the previous sentence are binding only if the legal relation between a Training client and ALEF is a legal relationship between entrepreneurs during their business activities.