Troubleshooting BIG-IP LTM

Code: F5_LTMT Security F5 Difficulty: Expert

Current dates

Guaranteed term
Bratislava, SK
Prague, CZ
Prague, CZ
No terms available at the moment
All foreign dates

Duration in days: 2


Students are required to complete one of the following F5 prerequisites before attending this course:

  • Administering BIG-IP instructor-led course
  • F5 Certified BIG-IP Administrator

The following web-based courses, although optional, will be very helpful for any student with limited BIG-IP administration and configuration experience:

  • Getting Started with BIG-IP web-based training
  • Getting Started with BIG-IP Local Traffic Manager (LTM) web-based training

Students should understand:

  • TMOS administration
  • Network concepts and configuration
  • Programming concepts


  • Chapter 1: Setting Up the BIG-IP System
  • Chapter 1B: Configuring the BIG-IP System
  • Chapter 2: Troubleshooting Methodology
  • Chapter 3: F5 Support
  • Chapter 4: Product Architecture
  • Chapter 5: Troubleshooting – Bottom to Top
  • Chapter 6: Troubleshooting Tools
  • Chapter 7: Using System Logs
  • Chapter 8: Troubleshooting Lab Projects


All attendees receive an original of F5 study guide.

Technical equipment

backend server, F5 BIG-IP LTM Virtual Edition

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Terms and Conditions

Business Terms and Conditions for Training and Tests

of ALEF NULA, a.s. (hereinafter the “TaC”)

Version 1.0
Effective from January 2019

1. Introductory Provisions

These Business Terms and Conditions govern legal relations between a client for training and/or courses and/or tests in the event that the training or course is a test or ends with tests (hereinafter “Training”) and the Training provider, ALEF NULA, a.s., registered number: 618 58 579, registered office: Pernerova 691/42, Karlín, 186 00 Prague 8, file reference: B 2727, maintained by the Municipal Court in Prague (hereinafter “ALEF”).

These Business Terms and Conditions can be unilaterally amended by ALEF. The rights and duties of the Training client and ALEF are always, however, governed by the TaC with the wording effective at the time an order was demonstrably sent to ALEF; such text of the TaC is binding on the Training client.

It is up to the Training client to monitor, in ongoing fashion, the current text of the TaC (the text of the TaC is designated in ongoing fashion with the version number) and to familiarise itself with the TaC in ongoing fashion. All versions of the TaC, including the currently effective version, are published at ALEF’s website:

The prices of Training are stated at the abovementioned website. The prices stated do not include VAT.

2. Ordering Training

Orders for Training can be placed by the client using the website or by e-mail sent to Every order must have the requisites that are subsequently necessary for invoicing and for specific registration:

  • Information about the legal entity or natural person (Training client) to which an invoice will be issued, including the registered office and tax ID number, if it is a VAT payer;
  • An express reference that the order and the rights and duties resulting from it are governed by the effective TaC of ALEF published at the website, with which the Training client has familiarised itself and which it undertakes to comply with;
  • The first name, surname and contact details of the Training participant(s);
  • The type of Training and the date the participant(s) want to attend;
  • The chosen payment method (invoice, ALEF Training Credits or Cisco Learning Credits, if the Training client has them).

After the acceptance of an order, an ALEF Training Team specialist will send ALEF for each Training client and each registered participant an order confirmation, within 48 hours, if the Training date is free. In the event that the date of the chosen Training is full, the Training client and every registered participant will be contacted with an offer of alternative dates.

At least a week before the start of Training, Training participants will receive an invitation with more detailed organisational information, such as the Training start time, the place of Training and where to park.

3. Payment for Training

The participant fee for Training includes teaching, the use of computers, study materials and the issue of a certificate confirming the Training was taken. The price of Training includes refreshments, including drinks of various types and a hot lunch in the event that Training takes place in the Alef Training Centre. In the event Training is realised outside such space, refreshments and lunch are a matter of agreement between the Training client and ALEF.

Payment of the price for Training takes place in the case of existing customers after Training, the standard is within 14 business days of the delivery of an invoice. For new customers a down payment invoice is issued for the first Training sessions, which the Training client is obligated to pay before the start of Training. After Training, the Training client is issued with an invoice—tax document. In the event of problem-free payment, i.e. in the invoiced amount and by the due date, each additional Training is then paid for the same as for existing customers of ALEF, i.e. after completion within 14 business days of the delivery of an invoice.

In the event the company has ALEF Training Credits (ATC), it can use them to pay for the relevant Training or certification. Information about the current amount and method of drawing can be obtained from the ALEF Training Team.

If the company has Cisco Learning Credits (CLC), they can be used only for certified Cisco Training.

In the event of a delay paying the price of Training, the Training client is obligated to pay ALEF penalty interest totalling 0.05% of the outstanding amount for each day of delay.

4. Cancellation Conditions

A request for the free cancellation of participation in certified Training should be sent no later than within 35 business days of the date of the start of Training to, or to the relevant ALEF Training Team specialist at ALEF that confirmed the order. In the event of the cancellation of participation less than 35 business days before the date for the start of Training, the cancellation conditions are the following:

  • Cancellation of participation in certified Training less than 35 business days before the start date for Training—the cancellation charge is (excluding VAT) 50% of the price of Training (excluding VAT);
  • Cancellation of participation in certified Training less than 10 business days before the start date for Training—the cancellation charge is (excluding VAT) 100% of the price of Training (excluding VAT). 

A request for cancellation of uncertified Training should be sent no later than 10 business days before the Training start date. If a request is sent later, a cancellation charge will be billed (excluding VAT) totalling 100% of the price of Training (excluding VAT).

Cancellation charges are payable within 14 business days of the delivery of an invoice.

After receiving registration for a certification test, which completes certificated Training, it is not possible to cancel the order for a certification test. The date of a test can be changed, but regarding the movement of the date it is necessary to contact the person that confirmed the registration for the relevant test, no later than three business days before the planned start of the certification test.

If there is a second change to the date of a certification test, an administrative charge totalling EUR 20 (excluding VAT) is billed. This administrative fee is payable within 14 business days of the delivery of an invoice. Information about a change to a date should be sent no later than three business days before the scheduled date to If a date change is possible, it will be confirmed by ALEF.

In the event of a delay with the payment of a cancellation charge or administrative charge, there is a duty to pay default interest totalling 0.05% of the outstanding amount for each day of delay.

5. Organisational Changes

ALEF (the ALEF Training Team) reserves the right to cancel a planned Training date in the event of unexpected events—illness of a teacher, suspension of delivery of services (such as electrical energy, internet access, etc.).

ALEF also reserves the right to cancel a Training date in the event there is not a sufficient number of participants for its realisation. In such case the Training client and the registered participants will be contacted with a new possible date.

6. Electronic Materials

In connection with the new trend for the provision of electronic Training materials for certificated Cisco Training, it is necessary for the Training participants to bring with them a laptop, or they can, at least a week before the date of the Training session, ask for one to be lent for free.

7. Concluding Provisions

These TaC, the legal relations resulting from them or related to them, including extra-contractual relations (if the selection of law is permissible for them), are governed by the legal order of the Czech Republic, with the exclusion of conflicting international private law standards. In matters not governed by these TaC, the legal relationship between a Training client and ALEF is governed, in particular, by the Civil Code.

In the event of disputes under these TaC or in connection with them, the jurisdiction of the relevant court of first instance is as follows: if a regional court has material jurisdiction, the court with local jurisdiction is the Municipal Court in Prague, if a district court has material jurisdiction, the court with local jurisdiction is the District Court for Prague 8.

The provisions of the previous sentence are binding only if the legal relation between a Training client and ALEF is a legal relationship between entrepreneurs during their business activities.

Training rooms

ALEF operates with training rooms match submarine's style to unexpected, unusual while still being smart and available to work in. We have several type of rooms for small groups and up to larger rooms with modern technical equipment and supportive technologies we provide.

We also deliver the high-quality multimedia sharing for efficient, effective virtual communication on a global scale. In the Competence Center is also available Spark Board. Cisco Sparkboard integrates the most common tools needed for team collaboration in physical meeting rooms into a single elegant device. It also combines white board, video or audio conference features.

All ALEF training centres operates with testing centre that provides full acess to take an exam and get certificate provided by our vendors. ALEF provides to our customer complete management and administration.

Training rooms – Prague

Team of lecturers

Our team - consisting of more than 50 instructors - offers a full range of technological knowledge in the field of routing, switching, security, collaboration and data centers. The expertise of instructors is evidenced by a range of top-level international certifications.

The uniqueness of our lecturers lies mainly in their extensive experience in connection with each project, allowing them to respond very flexibly to any question or suggestion from students, and to pass on their practical knowledge to the participants of these courses. Thanks to the synergy of the company’s reliable operation and many years of experience, we have been very flexible in responding to the changes prepared in the Cisco field, so we can guarantee you a wide range of certified courses that enable you and your colleagues to acquire the necessary know-how for future certification tests.

In addition to the certified trainings, we offer special courses that are focused primarily on the development of the necessary configuration skills.


200 +



Training rooms




Certified lecturers




Collaboration with our partners is an essential part of our growth and success.

CiscoCisco is the world’s largest supplier of network technologies that constitute the basis for data and voice communication, Internet video communication and corporate computer networks. There is a multi-level partnership between ALEF and Cisco. In the field of implementation of solutions, it is a qualified Cisco Gold Partner, and in the field of education, a qualified Cisco Learning Partner Specialized.

NetappThe company NetApp is a global leader in data storage and data management. Thanks to continued investment in the development of its solutions, it has been able to maintain its leading position in the introduction of innovative approaches since 1992.

f5F5 helps organisations create a flexible IT infrastructure that enables them to respond immediately to business needs, thereby supporting their economic growth.

gopasGOPAS Computer School is the largest IT training provider in the Czech and Slovak market. Each year about 30 000 students attend vocational trainings, most of whom are IT professionals. In spite of operating in a relatively small market, GOPAS is one of the largest IT training service providers in Europe.

DigiskillsDigiskills helps build new digital competencies. It facilitates people’s work with technology and significantly increases their productivity and level of satisfaction. “We believe that everyone can enjoy their work. We know what hinders people at the heart of their work: routine activities, time-consuming operations, ineffective ways of communication, and outdated work habits and processes. We motivate to try new things and innovate. We are sensitive to all prejudices and concerns regarding the use of computers and smartphones. We show that technology and innovation do not only lie in sophisticated inventions, but can also make everyday life easier for all of us. We explain the technology in human language. We are not IT specialists, but users who want to get the most out of the various apps and devices. And we will teach you that, too.”

AWSAmazon Web Services (AWS) fulfils a global leading position in the field of Public Cloud and IaaS. Today AWS platform-based IT solutions count as a standard within the framework of amost every technology (Cisco, NetApp, F5, etc.) that we offer to our clients. ALEF NULA has become an official AWS Consulting Partner, enabling us to offer our clients a wide range of solutions not only in the field of public cloud or hybrid IT (a combination of on-premise and public cloud), but also specialized, free of charge seminars or customized training in these fields.

vmwareVMware is one of the largest virtualization software providers in the world. The ALEF partnership lies primarily in activities within the framework of Cisco Data Center specialization. ALEF Training Center also offers a special WMware course to manage end workstations.

Pearson VUE is a global certification authority that offers a portfolio of hundreds of IT tests in the field of information and communication technologies. It includes the technology of companies Cisco Systems, VMware, Adobe, Citrix, Tanberg and CompTIA. Pearson VUE has stringent requirements for the test centers of its partners which are met by ALEF Training Center.

goodeaThe company Goodea Consulting s. r. o. conducts consultation and educational activities.



Pernerova 691/42
186 00 Praha 8
Česká republika

IČ: 61858579
DIČ: CZ 61858579

Tel.: +420 225 090 240
Fax: +420 225 090 112

GPS: 50.058131,14.473972


Advice on Personal Data Protection (Information)

The information stated below was provided to you, as a personal data subject, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC - also referred to as abbreviation GDPR (General Data Protection Regulation).

The key interest and philosophy of ALEF Group companies is the satisfaction of our customers and those with whom we build mutual business relationship. For that purpose we use provided personal data, which we carefully protect and process in accordance with applicable legislation.

Below is a detailed summary of how ALEF Group incl.  

  • ALEF Distribution CZ, s. r. o., Pernerova 691/42, Praha 8, email:;
  • ALEF NULA, a. s., Pernerova 691/42, Praha 8, email:;
  • ALEF Distribution SK, s. r. o., Galvaniho Business Centrum IV, Galvaniho 17/C, Bratislava 2, email:;
  • ALEF Distribution HU Kft., Váci út 30. 3. emelet, 1132 Budapest, email:;
  • ALEF distribucija SI, d.o.o., Brnčičeva 15B, Ljubljana, email:;
  • ALEF Distribucija d.o.o., Ul. Grada Vukovara 284, Zagreb, email:;
  • ALEF Distribucija Adria, d.o.o., Bulevar Mihajla Pupina 10L, Novi Beograd, email:;
  • ALEF Distribution RO, Str. Oltetului Nr. 15, Bucuresti, email:

receive, process and store the personal data provided and what are the data subjects' rights under current legislation.

What personal data do we use and to whom do we access it?

ALEF Group companies (Controller) process the data only for purposes related to organizing seminars and training (organizational part ALEF Training, Data includes name, surname, e-mail.

Recipient of such personal data is the Controller and any entity linked in any way to the Controller in terms of assets, whether directly or indirectly, and entities that are members of the ALEF Group, even in the case such entity is in a third country (i.e. outside the European Union), if the European Commission has decided that such third country ensures the appropriate level of personal data protection (for a list of countries see, for example, a and employees of the aforementioned entities. Business partners of the Controller, entities linked to the Controller in terms of assets, Processors of personal data or public power authorities  can also be recipients of personal data.

What is the purpose of personal data processing?

Provided personal data is used only for purposes related to providing our services of seminars and training organization.

What is the legal basis for personal data processing?

In case of personal data provided  for purposes related to providing our services of seminars and training organization, we process your personal data in the above mentioned scope in our legitimate interest because we need to identify your person to necessary extent.

How long is the personal data stored?

Personal data is stored for the duration of the business relationship and then for a period of 4 years after its end.

As a personal data subject, what are your rights?

Request from the Controller access to the personal data, i.e. you have the right to obtain from the Controller a confirmation as to whether or not your personal data are being processed, and, where this is the case, you have the right to access them together with the following information:

  • The purposes of processing;
  • The categories of personal data concerned;
  • The recipients or categories of recipient to whom the personal data have been or will be disclosed;
  • The envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • The existence of the right to request from the Controller rectification or erasure of personal data or restriction of processing of personal data or to object to such processing;
  • The right to lodge a complaint with a supervisory authority;
  • All available information about the sources of personal data;
  • The existence of automated decision-making, including profiling, about the procedure used, as well as the significance and the envisaged consequences of such processing for me;
  • The right to be informed about appropriate safeguards that relate to the transfer of personal data to third countries (i.e. outside the European Union), in the event the personal data are transferred over to such third country;
  • The Controller shall provide you with a copy of the personal data undergoing processing.

Request the rectification of personal data, i.e. to have the Controller, without undue delay, rectify inaccurate personal data concerning you, and taking into account the purpose of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement;

Request the erasure of personal data (“right to be forgotten”), i.e. to obtain from the Controller the erasure of personal data concerning you without undue delay, where one of the following grounds applies:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • You withdrew consent on which the processing is based and there is no other legal ground for the processing;
  • The personal data have been processed unlawfully;
  • The personal data have to be erased for compliance with a legal obligation;
  • The personal data have been collected in relation to the offer of information society services;
  • The right to erasure does not apply if there is an exception, in particular because processing of personal data is necessary for:
  • Exercising the right of freedom of expression and information;
  • Compliance with a legal obligation which requires processing by Union or Member State law to which the Controller is subject;
  • For the establishment, exercise or defence of legal claims;

Request restriction of processing of personal data, i.e. the right for the Controller to restrict the processing of personal data in any of the following cases:

  • You contest the accuracy of the personal data processed, processing will be restricted for a period enabling the Controller to verify the accuracy of the personal data;
  • The processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
  • The Controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
  • You objected to processing of personal data in the event the personal data are processed for the purpose of legitimate interests of the Controller, including profiling, in such case the Controller will no longer process the personal data, unless legitimate reasons for processing are proved that dominate over the interests or rights and freedoms of the personal data subject, or the establishment, exercise or defence of legal claims;

Where processing has been restricted personal data shall, with the exception of their storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State;

Personal data portability, i.e. the right to have the Controller transfer your personal data processed automatically based on your consent to another Controller in a structured, commonly used and machine-readable format; when exercising your right to data portability you have the right to have the personal data transmitted directly from one controller to another, where technically feasible;

The right to object; in the event your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing, and in such case the personal data will no longer be used for such purposes.

File a complaint, for example by sending an e-mail or letter to the Controller’s contact details specified above; a complaint about the Controller’s actions can be made to the Office for Personal Data Protection, registered office: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic.

You can apply all of the above mentioned rights to the Administrator by sending an e-mail to the addresses given in the introductory part of this information or by letter.


Our goal is to provide professional training services and the uniqueness of our training lies in the transfer of knowledge, both at theoretical and practical level. The lecturers are professionals with many years of experience in comprehensive implementation of ICT.

This is why we appreciate the positive feedback we receive. We express thanks for all feedback, based on which we will continue to grow.

Our company, ALEF NULA has been providing training in the field of IT - including also certified and knowledge enhancing trainings - since 1995. Nowadays, we have more than 20 professionally equipped training rooms in 7 countries of Central and Eastern Europe, with more than 50 vocational trainers and over 200 courses.

Our portfolio includes on-site courses, online courses, customized training, consultations, tutorial programs and e-Learning. We regularly organize free-of-charge seminars or webinars, after which you can continue your training with the professional courses included in our offer. Thanks to this, we train over 3000 students each year.

Cisco Learning Partner    Comptia F5AWS