Terms and Conditions

Business Terms and Conditions for Training and Tests

of ALEF NULA, a.s. (hereinafter the “TaC”)

Version 1.0
Effective from January 2019

1. Introductory Provisions

These Business Terms and Conditions govern legal relations between a client for training and/or courses and/or tests in the event that the training or course is a test or ends with tests (hereinafter “Training”) and the Training provider, ALEF NULA, a.s., registered number: 618 58 579, registered office: Pernerova 691/42, Karlín, 186 00 Prague 8, file reference: B 2727, maintained by the Municipal Court in Prague (hereinafter “ALEF”).

These Business Terms and Conditions can be unilaterally amended by ALEF. The rights and duties of the Training client and ALEF are always, however, governed by the TaC with the wording effective at the time an order was demonstrably sent to ALEF; such text of the TaC is binding on the Training client.

It is up to the Training client to monitor, in ongoing fashion, the current text of the TaC (the text of the TaC is designated in ongoing fashion with the version number) and to familiarise itself with the TaC in ongoing fashion. All versions of the TaC, including the currently effective version, are published at ALEF’s website: https://training.alef.com/cz.

The prices of Training are stated at the abovementioned website. The prices stated do not include VAT.

2. Ordering Training

Orders for Training can be placed by the client using the website www.training.alef.com or by e-mail sent to cz-training@alef.com. Every order must have the requisites that are subsequently necessary for invoicing and for specific registration:

  • Information about the legal entity or natural person (Training client) to which an invoice will be issued, including the registered office and tax ID number, if it is a VAT payer;
  • An express reference that the order and the rights and duties resulting from it are governed by the effective TaC of ALEF published at the website https://training.alef.com/cz, with which the Training client has familiarised itself and which it undertakes to comply with;
  • The first name, surname and contact details of the Training participant(s);
  • The type of Training and the date the participant(s) want to attend;
  • The chosen payment method (invoice, ALEF Training Credits or Cisco Learning Credits, if the Training client has them).

After the acceptance of an order, an ALEF Training Team specialist will send ALEF for each Training client and each registered participant an order confirmation, within 48 hours, if the Training date is free. In the event that the date of the chosen Training is full, the Training client and every registered participant will be contacted with an offer of alternative dates.

At least a week before the start of Training, Training participants will receive an invitation with more detailed organisational information, such as the Training start time, the place of Training and where to park.

3. Payment for Training

The participant fee for Training includes teaching, the use of computers, study materials and the issue of a certificate confirming the Training was taken. The price of Training includes refreshments, including drinks of various types and a hot lunch in the event that Training takes place in the Alef Training Centre. In the event Training is realised outside such space, refreshments and lunch are a matter of agreement between the Training client and ALEF.

Payment of the price for Training takes place in the case of existing customers after Training, the standard is within 14 business days of the delivery of an invoice. For new customers a down payment invoice is issued for the first Training sessions, which the Training client is obligated to pay before the start of Training. After Training, the Training client is issued with an invoice—tax document. In the event of problem-free payment, i.e. in the invoiced amount and by the due date, each additional Training is then paid for the same as for existing customers of ALEF, i.e. after completion within 14 business days of the delivery of an invoice.

In the event the company has ALEF Training Credits (ATC), it can use them to pay for the relevant Training or certification. Information about the current amount and method of drawing can be obtained from the ALEF Training Team.

If the company has Cisco Learning Credits (CLC), they can be used only for certified Cisco Training.

In the event of a delay paying the price of Training, the Training client is obligated to pay ALEF penalty interest totalling 0.05% of the outstanding amount for each day of delay.

4. Cancellation Conditions

A request for the free cancellation of participation in certified Training should be sent no later than within 35 business days of the date of the start of Training to cz-training@alef.com, or to the relevant ALEF Training Team specialist at ALEF that confirmed the order. In the event of the cancellation of participation less than 35 business days before the date for the start of Training, the cancellation conditions are the following:

  • Cancellation of participation in certified Training less than 35 business days before the start date for Training—the cancellation charge is (excluding VAT) 50% of the price of Training (excluding VAT);
  • Cancellation of participation in certified Training less than 10 business days before the start date for Training—the cancellation charge is (excluding VAT) 100% of the price of Training (excluding VAT). 

A request for cancellation of uncertified Training should be sent no later than 10 business days before the Training start date. If a request is sent later, a cancellation charge will be billed (excluding VAT) totalling 100% of the price of Training (excluding VAT).

Cancellation charges are payable within 14 business days of the delivery of an invoice.

After receiving registration for a certification test, which completes certificated Training, it is not possible to cancel the order for a certification test. The date of a test can be changed, but regarding the movement of the date it is necessary to contact the person that confirmed the registration for the relevant test, no later than three business days before the planned start of the certification test.

If there is a second change to the date of a certification test, an administrative charge totalling EUR 20 (excluding VAT) is billed. This administrative fee is payable within 14 business days of the delivery of an invoice. Information about a change to a date should be sent no later than three business days before the scheduled date to cz-training@alef.com. If a date change is possible, it will be confirmed by ALEF.

In the event of a delay with the payment of a cancellation charge or administrative charge, there is a duty to pay default interest totalling 0.05% of the outstanding amount for each day of delay.

5. Organisational Changes

ALEF (the ALEF Training Team) reserves the right to cancel a planned Training date in the event of unexpected events—illness of a teacher, suspension of delivery of services (such as electrical energy, internet access, etc.).

ALEF also reserves the right to cancel a Training date in the event there is not a sufficient number of participants for its realisation. In such case the Training client and the registered participants will be contacted with a new possible date.

6. Electronic Materials

In connection with the new trend for the provision of electronic Training materials for certificated Cisco Training, it is necessary for the Training participants to bring with them a laptop, or they can, at least a week before the date of the Training session, ask for one to be lent for free.

7. Concluding Provisions

These TaC, the legal relations resulting from them or related to them, including extra-contractual relations (if the selection of law is permissible for them), are governed by the legal order of the Czech Republic, with the exclusion of conflicting international private law standards. In matters not governed by these TaC, the legal relationship between a Training client and ALEF is governed, in particular, by the Civil Code.

In the event of disputes under these TaC or in connection with them, the jurisdiction of the relevant court of first instance is as follows: if a regional court has material jurisdiction, the court with local jurisdiction is the Municipal Court in Prague, if a district court has material jurisdiction, the court with local jurisdiction is the District Court for Prague 8.

The provisions of the previous sentence are binding only if the legal relation between a Training client and ALEF is a legal relationship between entrepreneurs during their business activities.