Deploying Cisco Unified Contact Center Enterprise


Code: DUCCETechnology: Unified CommVendor: CISCODifficulty: Beginner

Goals

  • Upon completing this course, the learner will be able to meet these overall objectives:
    • These are the ones listed in the Objectives Table I put together:
    • Identify the basic components and operations of the Unified CCE solution.
    • Use the available UCCE tools to complete a basic UCCE system installation.
    • Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment.
    • Install a basic CCE VXML Solution.
    • Install, configure and run a CCE Outbound Option Campaign.
    • Describe how to support CCE.

Duration in days:

5


Contents

  • Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.

  • Course Outline
    • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
    • Module 2: Preparing UCCE for Basic IVR Scripting
    • Module 3: Preparing UCCE for Basic Agent Functionality
    • Module 4: Installing and Configuring CCE VXML Solution
    • Module 5: Installing CCE Outbound Option
    • Module 6: Supporting CCE

Current dates

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Training rooms

ALEF Training has 5 training rooms. Three of these classrooms are named by continents - Australia, and Europe has a capacity of 8 seats, Africa for 12 points. There are still classrooms engine room (12 seats) and the Competence Center with 18 seats.

We continuously modernize the training rooms. In the Competence Center we use for training and seminars Cisco Spark Board. Spark board is essentially a giant tablet that combines the functions and whiteboard screen for video conferencing. You have the unique opportunity to experience the modern medium of communication.

Training rooms – Bratislava

Training rooms – Prague

Training rooms – Budapest

Team of instructors

Our team, consisting of more than 50 lecturers, offers a full range of technologies in the area of routing and switching, security, collaboration and data centres.

The uniqueness of our lecturers lies mainly in the fact that they have extensive practical experience from various projects. They can thus respond very flexibly to any question or comment from the students. The lecturers pass their practical knowledge on to the participants of the trainings. Thanks to the synergy of the reliable operation of the company and years of experience, we have been able to respond flexibly to the upcoming changes in Cisco specializations, so we can guarantee a wide range of certified courses that will allow you and your colleagues to acquire the necessary know-how for the subsequent certification tests.

In addition to the certified trainings, we offer special courses that are focused primarily on the development of the necessary configuration skills.

5000 +

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Certified lecturers

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References

ALEF NULA provides training since 1995.

In that time has trained tens of thousands of participants. The uniqueness of our training is to transfer knowledge both on theoretical and practical level. Among the largest customers include: T-Mobile, Vodafone, Orange, Telefonica O2, Škoda Auto, Peugeot Citroën Automobiles, Siemens and others.


Our training customers include:

  • Škoda Auto
  • Siemens
  • Peugeot Citroën Automobiles
  • Vodafone
  • Raiffeisen Bank
  • ERSTE Bank
  • Hewlett – Packard Slovakia
  • IBM Slovensko
  • Orange Slovensko
  • Telefónica O2 Czech Republic,a.s.
  • AT&T Global Network Services Slovakia
  • T-Mobile Slovensko
  • U.S.Steel Košice
  • VOLKSWAGEN Slovakia

Partners

Collaboration with our partners is an essential part of our growth and success.


CiscoCisco is the largest provider of networking technologies in the world that are the basis of data, voice and video communications on the Internet and corporate computer networks. ALEFs partnership with Cisco has multiple levels. In the area of solution implementation it is a Cisco Gold Partner, in the area of education it is a Specialized Cisco Learning Partner.


NetappNetApp is a world leader in storage and management dat. Due to continuous investment in the development of their solutions able since 1992 to hold long-term leadership in introducing innovative approaches.


IronPortIronPort je dodávateľom unikátnej technológie, v súčasnosti patriacej do portfólia Cisco Systems, ktorá sa zameriava na e-mailovú a webovú bezpečnosť. Alef je jediným distribútorom IronPortu v Českej republike a na Slovensku, ako jediný prevádzkuje IronPort Authorized Training Center v Českej a Slovenskej republike.


f5F5 Networks is the global leader in solutions for the secure distribution and management of communications traffic applications. F5 provides comprehensive solutions focused on acceleration, security and availability of applications to maximize the user experience.


vmware VMware is one of the largest providers of virtualization software in the world. ALEF partnership consists primarily of activities within the scope of Cisco Data center specialization. ALEF Training also offers a special Vmware course for the administration of end stations.


Pearson VUE is a global certificate authority, which offers a portfolio of several hundred tests in the field of information-communications technology. It covers the technology company Cisco Systems, VMware, Adobe, Citrix, CompTIA or Tanberg. The test centers of their partner Pearson VUE puts stringent requirements to meet ALEF Training.


gopasThe GOPAS Computer School is the largest information technology training provider on the Czech and Slovak markets. The technical courses are attended annually by almost 30,000 students, most of them IT specialists. Despite operating on a relatively small market, GOPAS is among major IT training providers in Europe.


goodeaGoodea Company is engaged in consulting and educational activities.

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