Upon completing this course, the learner will be able to meet these overall objectives:
Explain the components, function, and call flow of a Cisco Unified CVP solution when it is
deployed in either a standalone or comprehensive model
Configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM
Demonstrate the use of the six Cisco Unified CCE microapplications that are available to
support caller interaction with Cisco Unified CVP
Describe Voice Extensible Markup Language (VXML) as a technology and describe the benefits that
it provides to Cisco Unified CVP; install and configure the Cisco Unified CVP VXML solution for
Cisco Unified CVP
Execute the steps that are required to configure a Cisco Unified CVP environment to provide
historical data and to configure and use the diagnostic features and tools to ensure end-to-end
Design a Cisco Unified CVP solution that is designed for failover protection and high
availability and use the recommended troubleshooting techniques to isolate and correct system
CVPI is one of the courses required for the Unified Contact Center for Enterprise (UCCE)
Partner ATP Certification
Duration in days:
The knowledge and skills that a learner must have before attending this course are as follows:
Experience and knowledge about Cisco Unified Contact Center Enterprise
To gain the prerequisite skills and knowledge, Cisco strongly recommends the knowledge of the
Interconnecting Cisco Networking Devices Part 1 (ICND1)
Interconnecting Cisco Networking Devices Part 2 (ICND2)
Implementing Cisco Voice Communications and QoS (CVOICE)
Implementing Cisco Unified Communications Manager Part 1 (CIPT1)
The Customer Voice Portal Implementation (CVPI) course defines the tasks necessary for the
operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP)
as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise
Cisco Unified CVP Technical Overview
Exploring Cisco Unified CVP
Describing Components and Capabilities
Exploring Deployment Models and Call Flows
Cisco Unified CVP Comprehensive
Examining Cisco Unified CVP Comprehensive
Upgrading, Installing, and Configuring Cisco Unified CVP Software
Configuring SIP and Cisco IOS Gateways for Cisco Unified CVP
Configuring Cisco Unified ICM Enterprise for Cisco Unified CVP
Configuring Cisco Unified Communications Manager for Cisco Unified CVP
Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
ALEF operates with training rooms match submarine's style to unexpected, unusual while still being smart and available to work in. We have several type of rooms for small groups and up to larger rooms with modern technical equipment and supportive technologies we provide.
We also deliver the high-quality multimedia sharing for efficient, effective virtual communication on a global scale. In the Competence Center is also available Spark Board. Cisco Sparkboard integrates the most common tools needed for team collaboration in physical meeting rooms into a single elegant device. It also combines white board, video or audio conference features.
All ALEF training centres operates with testing centre that provides full acess to take an exam and get certificate provided by our vendors. ALEF provides to our customer complete management and administration.
Training rooms – Bratislava
Training rooms – Prague
Training rooms – Budapest
Team of instructors
Our team, consisting of more than 50 lecturers, offers a full range of technologies in the area of routing and switching, security, collaboration and data centres.
The uniqueness of our lecturers lies mainly in the fact that they have extensive practical experience from various projects. They can thus respond very flexibly to any question or comment from the students. The lecturers pass their practical knowledge on to the participants of the trainings. Thanks to the synergy of the reliable operation of the company and years of experience, we have been able to respond flexibly to the upcoming changes in Cisco specializations, so we can guarantee a wide range of certified courses that will allow you and your colleagues to acquire the necessary know-how for the subsequent certification tests.
In addition to the certified trainings, we offer special courses that are focused primarily on the development of the necessary configuration skills.
The uniqueness of our training is to transfer knowledge both on theoretical and practical level.
Among the largest customers include: T-Mobile, Vodafone, Orange, Telefonica O2, Škoda Auto, Peugeot Citroën Automobiles, Siemens, Magyar Telekom and others.
Our training customers include:
Peugeot Citroën Automobiles
Hewlett – Packard Slovakia
Telefónica O2 Czech Republic,a.s.
AT&T Global Network Services Slovakia
Magyar Telekom Nyrt
Collaboration with our partners is an essential part of our growth and success.
Cisco is the largest provider of networking technologies in the world that are the basis of data, voice and video communications on the Internet and corporate computer networks. ALEFs partnership with Cisco has multiple levels. In the area of solution implementation it is a Cisco Gold Partner, in the area of education it is a Specialized Cisco Learning Partner.
NetApp is a world leader in storage and management dat. Due to continuous investment in the development of their solutions able since 1992 to hold long-term leadership in introducing innovative approaches.
IronPort je dodávateľom unikátnej technológie, v súčasnosti patriacej do portfólia Cisco Systems, ktorá sa zameriava na e-mailovú a webovú bezpečnosť. Alef je jediným distribútorom IronPortu v Českej republike a na Slovensku, ako jediný prevádzkuje IronPort Authorized Training Center v Českej a Slovenskej republike.
F5 Networks is the global leader in solutions for the secure distribution and management of communications traffic applications. F5 provides comprehensive solutions focused on acceleration, security and availability of applications to maximize the user experience.
VMware is one of the largest providers of virtualization software in the world. ALEF partnership consists primarily of activities within the scope of Cisco Data center specialization. ALEF Training also offers a special Vmware course for the administration of end stations.
Pearson VUE is a global certificate authority, which offers a portfolio of several hundred tests in the field of information-communications technology. It covers the technology company Cisco Systems, VMware, Adobe, Citrix, CompTIA or Tanberg. The test centers of their partner Pearson VUE puts stringent requirements to meet ALEF Training.
The GOPAS Computer School is the largest information technology training provider on the Czech and Slovak markets. The technical courses are attended annually by almost 30,000 students, most of them IT specialists. Despite operating on a relatively small market, GOPAS is among major IT training providers in Europe.
Goodea Company is engaged in consulting and educational activities.
You can find us on the following places:
ALEF NULA, a.s. Pernerova 691/42 186 00 Praha 8 Česká republika