Administering MS Exchange Server 2016


Code: MS_20345_1Technology: OtherVendor: MSFTDifficulty: Advanced

Goals

This 5-day instructor-led course teaches IT professionals how to administer and support Exchange Server 2016. Students will learn how to install Exchange Server 2016, and how to configure and manage an Exchange Server environment. The course covers how to manage mail recipients and public folders, including how to perform bulk operations using Exchange Management Shell. Students also will learn how to manage client connectivity, message transport and hygiene, how to implement and manage highly available Exchange Server deployments, and how to implement back up and disaster recovery solutions.

The course also teaches students how to maintain and monitor an Exchange Server 2016 deployment. In addition, students will learn how to administer Exchange Online in an Office 365 deployment.

Duration in days:

5

Requirements

Before attending this course, students must have:

A minimum two years of experience administering Windows Server, including Windows Server 2012 R@ or Windows Server 2016. A minimum two years experience working with active Directory Domain Services (AD DS). A minimum two years of experience working with name resolution including Domain Name System (DNS). Understanding of TCP/IP and networking concepts. Understanding of Windows Server 2012 R2 or later, and AD DS, including planning, designing, and deploying. Understanding of security concepts such as authentication and authorization. Understanding of Simple Mail Transfer Protocol (SMTP). Working knowledge of public key infrastructure (PKI) technologies, including Active Directory Certificate Services (AD CS).


Contents

Module 1: Deploying Microsoft Exchange Server 2016 This module describes the key features and enhancements in Exchange Server 2016. The module also describes the deployment requirements and options for implementing Exchange Server 2016. Lessons Overview of Exchange Server 2016 Requirements and deployment options for Exchange Server 2016 Lab : Deploying Microsoft Exchange Server 2016 Evaluating requirements and prerequisites for an Exchange Server 2016 installation Deploying Exchange Server 2016 After completing this module, students will be able to:

Describe the features and functionality of Exchange Server 2016. Describe the requirements and deployment options for Exchange Server 2016.

Module 2: Managing Microsoft Exchange Server 2016 servers This module describes the built-in management tools that you can use to manage maintain and maintain Exchange Server 2016. The module also explains the features and functionality of a Mailbox server role and procedures for configuring a Mailbox server. Lessons Exchange Server 2016 management Overview of the Exchange 2016 Mailbox server Configuring Mailbox servers Lab : Configuring Mailbox servers Creating and configuring mailbox databases After completing this module, students will be able to:

Describe Microsoft Exchange Server 2016 management. Describe the Exchange Server 2016 Mailbox server role. Configure mailbox servers

Module 3: Managing recipient objects This module describes the types of recipient objects in Exchange Server 2016, and explains how to manage these objects. The module also describes how to manage address lists and policies on the Mailbox server role. Lessons Exchange Server 2016 recipients Managing Exchange Server recipients Configuring address lists and policies Lab : Managing Exchange Server recipients and public folders Managing recipients Managing public folder mailboxes Lab : Managing Exchange Server email address lists and policies Managing email-address policies Managing address lists and address book policies After completing this module, students will be able to:

Describe the different Microsoft Exchange Server 2016 recipients. Manage Exchange Server 2016 recipients. Configure address lists and policies.

Module 4: Managing Microsoft Exchange Server 2016 and recipient objects by using Exchange Management Shell This module provides an overview of the Exchange Management Shell, and describes how to use it to manage Exchange Server 2016 configuration and recipient objects. Lessons Overview of the Exchange Management Shell Managing Exchange Server 2016 by using Exchange Management Shell Managing Exchange Server 2016 by using Exchange Management Shell scripts Lab : Managing Exchange Server and recipient objects by using Exchange Management Shell Using Exchange Management Shell to manage recipients Using Exchange Management Shell to manage Exchange Server After completing this module, students will be able to:

Explain the Exchange Management Shell cmdlets that you can use to configure and manage Microsoft Exchange Server 2016. Manage Exchange Server and recipient objects by using the Exchange Management Shell. Manage Exchange Server and recipient objects by using the Exchange Management Shell scripts.

Module 5: Implementing client connectivity This module describes how to configure and manage Client Access Services in Exchange Server 2016. The module also explains the options for configuring client connectivity, Microsoft Outlook on the web, and mobile messaging. Lessons Configuring client access services in Exchange Server 2016 Managing client services Client connectivity and publishing of Exchange Server 2016 services Configuring Outlook on the web Configuring mobile messaging on Exchange Server 2016 Lab : Deploying and configuring client access services on Exchange Server 2016 Configuring certificates for client access Configuring client access options Configuring custom MailTips Lab : Deploying and configuring client access services on Exchange Server Configuring Exchange Server 2016 for Outlook Configuring Outlook on the web Configuring Microsoft Exchange ActiveSync After completing this module, students will be able to:

Configure client access services in Microsoft Exchange Server 2016. Manage client services. Describe client connectivity and publishing of Exchanger Server 2016 services. Configure Microsoft Outlook on the web. Configure mobile messaging on Exchange Server 2016.

Module 6: Module 6: Managing high availability in Exchange Server 2016 This module describes the high availability options built into Exchange Server 2016. The module also explains how to configure high availability for Mailbox databases and Client Access services. Lessons High availability on Exchange Server 2016 Configuring highly available mailbox databases Configuring high availability of Client Access services. Lab : Implementing DAGs Creating and configuring a database availability group Lab : Implementing and testing high availability Deploying a high availability solution for client access services Testing the high availability configuration After completing this module, students will be able to:

Describe the high availability options in Exchange Server 2016. Configure highly available mailbox databases. Configure highly available client access services. Module 7: Implementing disaster recovery for Microsoft Exchange Server 2016 This module describes the backup and recovery options in Exchange Server 2016 and explains the factors you must consider when you use these options. Lessons Implementing Exchange Server 2016 backup Implementing Exchange Server 2016 recovery Lab : Backing up Exchange Server 2016 Backing up Exchange Server 2016 Lab : Implementing disaster recovery for Exchange Server 2016 Restoring Exchange Server 2016 data Restore an Exchange Server DAG member (optional) After completing this module, students will be able to:

Explain how to implement Microsoft Exchange Server 2016 backup. Explain how to implement Exchange Server 2016 recovery.

Module 8: Configuring and managing message transport This module provides an overview of message transport, and describes how to configure message transport. The module also describes how to configure transport rules and DLP policies to manage message transport. Lessons Overview of message transport Configuring message transport Managing transport rules Lab : Configuring message transport Configuring message transport Troubleshooting message delivery Configuring a disclaimer transport rule Configuring a DLP policy for financial data After completing this module, students will be able to:

Describe message transport. Configure message transport. Manage transport rules.

Module 9: Configuring antivirus, antispam, and malware protection This module describes the key features and functionality of an Edge Transport server role in Exchange Server 2016. The module also explains how to configure message security by implementing an antivirus and antispam solution. Lessons Deploying and managing an Edge Transport server for message security Implementing an antivirus solution for Exchange Server 2016 Implementing an antispam solution for Exchange Server 2016 Lab : Configuring message security Configuring and testing EdgeSync Configuring antivirus, antispam, and malware protection features on Exchange Server 2016 After completing this module, students will be able to:

Deploy and manage an Edge Transport server role for message security. Implement an antivirus solution for Microsoft Exchange Server 2016. Implement an antispam solution for Exchange Server 2016.

Module 10: Implementing and managing Microsoft Exchange Online deployments This module describes the key features of Exchange Online and Office 365. The module also describes how to manage and migrate to Exchange Online. Lessons Overview of Exchange Online and Office 365 Managing Exchange Online Implementing the migration to Exchange Online Lab : Managing Exchange Online Managing Exchange Online After completing this module, students will be able to:

Provide an overview of Exchange Online and Office 365. Manage Exchange Online. Implement a migration to Exchange Online.

Module 11: Monitoring and troubleshooting Microsoft Exchange Server 2016 This module describes how to monitor and troubleshoot Exchange Server 2016. The module explains how to collect and analyze performance data for various Exchange Server recipients and objects. The module also describes how to troubleshoot database issues, connectivity issues, and performance issues. Lessons Monitoring Exchange Server 2016 Troubleshooting Exchange Server 2016 Lab : Monitoring and troubleshooting Exchange Server 2016 Monitoring Exchange Server Troubleshooting database availability Troubleshooting client access services After completing this module, students will be able to:

Monitor Exchange Server 2016. Troubleshoot Exchange Server 2016. Module 12: Securing and maintaining Exchange Server 2016 This module describes how to maintain and update an Exchange Server organization. The module explains how to plan and configure administrative security and administrative auditing in Exchange Server 2016. Lessons Securing Exchange Server with role-based access control (RBAC) Configuring audit logging on Exchange Server 2016 Maintaining Exchange Server 2016 Lab : Securing and maintaining Exchange Server 2016 Configuring Exchange Server permissions Configuring audit logging Maintaining updates on Exchange Server 2016. After completing this module, students will be able to:

Configure RBAC on Microsoft Exchange Server 2016. Configure options related to user and administrator audit logging. Maintain and update Exchange Server 2016.e(s): English

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Price without VAT 800,00 €

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Training rooms

ALEF operates with training rooms match submarine's style to unexpected, unusual while still being smart and available to work in. We have several type of rooms for small groups and up to larger rooms with modern technical equipment and supportive technologies we provide.

We also deliver the high-quality multimedia sharing for efficient, effective virtual communication on a global scale. In the Competence Center is also available Spark Board. Cisco Sparkboard integrates the most common tools needed for team collaboration in physical meeting rooms into a single elegant device. It also combines white board, video or audio conference features.

All ALEF training centres operates with testing centre that provides full acess to take an exam and get certificate provided by our vendors. ALEF provides to our customer complete management and administration.

Training rooms – Bratislava

Training rooms – Prague

Training rooms – Budapest

Training rooms - Bucharest

Training rooms - Belgrade

Team of instructors

Our team, consisting of more than 50 lecturers, offers a full range of technologies in the area of routing and switching, security, collaboration and data centres.

The uniqueness of our lecturers lies mainly in the fact that they have extensive practical experience from various projects. They can thus respond very flexibly to any question or comment from the students. The lecturers pass their practical knowledge on to the participants of the trainings. Thanks to the synergy of the reliable operation of the company and years of experience, we have been able to respond flexibly to the upcoming changes in Cisco specializations, so we can guarantee a wide range of certified courses that will allow you and your colleagues to acquire the necessary know-how for the subsequent certification tests.

In addition to the certified trainings, we offer special courses that are focused primarily on the development of the necessary configuration skills.

5000 +

Courses

10000+

Certificates

50+

Certified lecturers

7

Countries

References

The uniqueness of our training is to transfer knowledge both on theoretical and practical level.

Among the largest customers include: T-Mobile, Vodafone, Orange, Telefonica O2, Škoda Auto, Peugeot Citroën Automobiles, Siemens, Magyar Telekom and others.


Our training customers include:

  • Škoda Auto
  • Siemens
  • Peugeot Citroën Automobiles
  • Vodafone
  • Raiffeisen Bank
  • ERSTE Bank
  • Hewlett – Packard Slovakia
  • IBM Slovensko
  • Orange Slovensko
  • Telefónica O2 Czech Republic,a.s.
  • AT&T Global Network Services Slovakia
  • T-Mobile Slovensko
  • U.S.Steel Košice
  • VOLKSWAGEN Slovakia
  • Magyar Telekom Nyrt
  • MÁV Zrt

Partners

Collaboration with our partners is an essential part of our growth and success.


CiscoCisco is the largest provider of networking technologies in the world that are the basis of data, voice and video communications on the Internet and corporate computer networks. ALEFs partnership with Cisco has multiple levels. In the area of solution implementation it is a Cisco Gold Partner, in the area of education it is a Specialized Cisco Learning Partner.


NetappNetApp is a world leader in storage and management dat. Due to continuous investment in the development of their solutions able since 1992 to hold long-term leadership in introducing innovative approaches.


IronPortIronPort je dodávateľom unikátnej technológie, v súčasnosti patriacej do portfólia Cisco Systems, ktorá sa zameriava na e-mailovú a webovú bezpečnosť. Alef je jediným distribútorom IronPortu v Českej republike a na Slovensku, ako jediný prevádzkuje IronPort Authorized Training Center v Českej a Slovenskej republike.


f5F5 Networks is the global leader in solutions for the secure distribution and management of communications traffic applications. F5 provides comprehensive solutions focused on acceleration, security and availability of applications to maximize the user experience.


vmware VMware is one of the largest providers of virtualization software in the world. ALEF partnership consists primarily of activities within the scope of Cisco Data center specialization. ALEF Training also offers a special Vmware course for the administration of end stations.


Pearson VUE is a global certificate authority, which offers a portfolio of several hundred tests in the field of information-communications technology. It covers the technology company Cisco Systems, VMware, Adobe, Citrix, CompTIA or Tanberg. The test centers of their partner Pearson VUE puts stringent requirements to meet ALEF Training.


gopasThe GOPAS Computer School is the largest information technology training provider on the Czech and Slovak markets. The technical courses are attended annually by almost 30,000 students, most of them IT specialists. Despite operating on a relatively small market, GOPAS is among major IT training providers in Europe.


goodeaGoodea Company is engaged in consulting and educational activities.

Contacts

You can find us on the following places: .


ALEF NULA, a.s.
Pernerova 691/42
186 00 Praha 8
Česká republika

IČ: 61858579
DIČ: CZ 61858579

Tel.: +420 225 090 240
Fax: +420 225 090 112
E-mail:
 cz-training@alef.com

GPS: 50.058131,14.473972


ALEF Distribution SK, s.r.o.
Galvaniho Business Centrum IV
Galvaniho 17/C
821 04 Bratislava 2
Slovakia

Tel.: +421 (2) 4920 3819
Fax: +421 (2) 4920 3899
E-mail:
 sk-training@alef.com

GPS: 48.162905,17.177623


ALEF Distribution HU Kft.
Váci út 30. 3. emelet
1132 Budapest
Hungary

Tel.: +36 1 4895134
Tel.:
 +36 1 4895143
E-mail:
 hu-training@alef.com

GPS: 47.515077, 19.058967


ALEF Distribucija, d.o.o.
Ulica grada Vukovara 284
10 000 Zagreb
Croatia

Matični broj: 130045874
OIB: 45774891519

Tel.: +38516459215
E-mail:
 hr-training@alef.com

Koordinata: 45.802481, 16.012474


ALEF Distribucija SI, d.o.o.
Brnčičeva 15B
1231 Ljubljana
Slovenia

Davčna številka SI: 22038710
Matična številka:
 6803610000

E-mail: si-training@alef.com


ALEF Distribucija Adria, d.o.o.
Bulevar Mihajla Pupina 10L
11070 Novi Beograd
Serbia

Matični: 21099317 
PIB: 108950330 
Tel: +381 11 4240521
E-mail: rs-training@alef.com 

GDPR

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Advice on Personal Data Protection (Information)

The information stated below was provided to you, as a personal data subject, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC - also referred to as abbreviation GDPR (General Data Protection Regulation).

The key interest and philosophy of ALEF Group companies is the satisfaction of our customers and those with whom we build mutual business relationship. For that purpose we use provided personal data, which we carefully protect and process in accordance with applicable legislation.

Below is a detailed summary of how ALEF Group incl.  

  • ALEF Distribution CZ, s. r. o., Pernerova 691/42, Praha 8, email: cz-recepce@alef.com;
  • ALEF NULA, a. s., Pernerova 691/42, Praha 8, email: cz-recepce@alef.com;
  • ALEF Distribution SK, s. r. o., Galvaniho Business Centrum IV, Galvaniho 17/C, Bratislava 2, email: sk-reception@alef.com;
  • ALEF Distribution HU Kft., Váci út 30. 3. emelet, 1132 Budapest, email: hu-info@alef.com;
  • ALEF distribucija SI, d.o.o., Brnčičeva 15B, Ljubljana, email: si-info@alef.com;
  • ALEF Distribucija d.o.o., Ul. Grada Vukovara 284, Zagreb, email: hr-info@alef.com;
  • ALEF Distribucija Adria, d.o.o., Bulevar Mihajla Pupina 10L, Novi Beograd, email: rs-info@alef.com;
  • ALEF Distribution RO, Str. Oltetului Nr. 15, Bucuresti, email:  ro-backoffice@alef.com

receive, process and store the personal data provided and what are the data subjects' rights under current legislation.

What personal data do we use and to whom do we access it?

ALEF Group companies (Controller) process the data only for purposes related to organizing seminars and training (organizational part ALEF Training, http://training.alef.com/en). Data includes name, surname, e-mail.

Recipient of such personal data is the Controller and any entity linked in any way to the Controller in terms of assets, whether directly or indirectly, and entities that are members of the ALEF Group, even in the case such entity is in a third country (i.e. outside the European Union), if the European Commission has decided that such third country ensures the appropriate level of personal data protection (for a list of countries see, for example, https://www.coe.int/en/web/conventions/full-list/-/conventions/treaty/108/signatures a https://eur-lex.europa.eu/legal-content/CS/TXT/?uri=CELEX%3A32016D1250) and employees of the aforementioned entities. Business partners of the Controller, entities linked to the Controller in terms of assets, Processors of personal data or public power authorities  can also be recipients of personal data.

What is the purpose of personal data processing?

Provided personal data is used only for purposes related to providing our services of seminars and training organization.

What is the legal basis for personal data processing?

In case of personal data provided  for purposes related to providing our services of seminars and training organization, we process your personal data in the above mentioned scope in our legitimate interest because we need to identify your person to necessary extent.

How long is the personal data stored?

Personal data is stored for the duration of the business relationship and then for a period of 4 years after its end.

As a personal data subject, what are your rights?

Request from the Controller access to the personal data, i.e. you have the right to obtain from the Controller a confirmation as to whether or not your personal data are being processed, and, where this is the case, you have the right to access them together with the following information:

  • The purposes of processing;
  • The categories of personal data concerned;
  • The recipients or categories of recipient to whom the personal data have been or will be disclosed;
  • The envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
  • The existence of the right to request from the Controller rectification or erasure of personal data or restriction of processing of personal data or to object to such processing;
  • The right to lodge a complaint with a supervisory authority;
  • All available information about the sources of personal data;
  • The existence of automated decision-making, including profiling, about the procedure used, as well as the significance and the envisaged consequences of such processing for me;
  • The right to be informed about appropriate safeguards that relate to the transfer of personal data to third countries (i.e. outside the European Union), in the event the personal data are transferred over to such third country;
  • The Controller shall provide you with a copy of the personal data undergoing processing.

Request the rectification of personal data, i.e. to have the Controller, without undue delay, rectify inaccurate personal data concerning you, and taking into account the purpose of the processing, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement;

Request the erasure of personal data (“right to be forgotten”), i.e. to obtain from the Controller the erasure of personal data concerning you without undue delay, where one of the following grounds applies:

  • The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • You withdrew consent on which the processing is based and there is no other legal ground for the processing;
  • The personal data have been processed unlawfully;
  • The personal data have to be erased for compliance with a legal obligation;
  • The personal data have been collected in relation to the offer of information society services;
  • The right to erasure does not apply if there is an exception, in particular because processing of personal data is necessary for:
  • Exercising the right of freedom of expression and information;
  • Compliance with a legal obligation which requires processing by Union or Member State law to which the Controller is subject;
  • For the establishment, exercise or defence of legal claims;

Request restriction of processing of personal data, i.e. the right for the Controller to restrict the processing of personal data in any of the following cases:

  • You contest the accuracy of the personal data processed, processing will be restricted for a period enabling the Controller to verify the accuracy of the personal data;
  • The processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
  • The Controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
  • You objected to processing of personal data in the event the personal data are processed for the purpose of legitimate interests of the Controller, including profiling, in such case the Controller will no longer process the personal data, unless legitimate reasons for processing are proved that dominate over the interests or rights and freedoms of the personal data subject, or the establishment, exercise or defence of legal claims;

Where processing has been restricted personal data shall, with the exception of their storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State;

Personal data portability, i.e. the right to have the Controller transfer your personal data processed automatically based on your consent to another Controller in a structured, commonly used and machine-readable format; when exercising your right to data portability you have the right to have the personal data transmitted directly from one controller to another, where technically feasible;

The right to object; in the event your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing, and in such case the personal data will no longer be used for such purposes.

File a complaint, for example by sending an e-mail or letter to the Controller’s contact details specified above; a complaint about the Controller’s actions can be made to the Office for Personal Data Protection, registered office: Pplk. Sochora 27, 170 00 Prague 7, Czech Republic.

You can apply all of the above mentioned rights to the Administrator by sending an e-mail to the addresses given in the introductory part of this information or by letter.

Terms and Conditions

.

Business Terms and Conditions for Training and Tests

of ALEF NULA, a.s. (hereinafter the “TaC”)

Version 1.0
Effective from January 2019

1. Introductory Provisions

These Business Terms and Conditions govern legal relations between a client for training and/or courses and/or tests in the event that the training or course is a test or ends with tests (hereinafter “Training”) and the Training provider, ALEF NULA, a.s., registered number: 618 58 579, registered office: Pernerova 691/42, Karlín, 186 00 Prague 8, file reference: B 2727, maintained by the Municipal Court in Prague (hereinafter “ALEF”).

These Business Terms and Conditions can be unilaterally amended by ALEF. The rights and duties of the Training client and ALEF are always, however, governed by the TaC with the wording effective at the time an order was demonstrably sent to ALEF; such text of the TaC is binding on the Training client.

It is up to the Training client to monitor, in ongoing fashion, the current text of the TaC (the text of the TaC is designated in ongoing fashion with the version number) and to familiarise itself with the TaC in ongoing fashion. All versions of the TaC, including the currently effective version, are published at ALEF’s website: https://training.alef.com/cz.

The prices of Training are stated at the abovementioned website. The prices stated do not include VAT.

2. Ordering Training

Orders for Training can be placed by the client using the website www.training.alef.com or by e-mail sent to cz-training@alef.com. Every order must have the requisites that are subsequently necessary for invoicing and for specific registration:

  • Information about the legal entity or natural person (Training client) to which an invoice will be issued, including the registered office and tax ID number, if it is a VAT payer;
  • An express reference that the order and the rights and duties resulting from it are governed by the effective TaC of ALEF published at the website https://training.alef.com/cz, with which the Training client has familiarised itself and which it undertakes to comply with;
  • The first name, surname and contact details of the Training participant(s);
  • The type of Training and the date the participant(s) want to attend;
  • The chosen payment method (invoice, ALEF Training Credits or Cisco Learning Credits, if the Training client has them).

After the acceptance of an order, an ALEF Training Team specialist will send ALEF for each Training client and each registered participant an order confirmation, within 48 hours, if the Training date is free. In the event that the date of the chosen Training is full, the Training client and every registered participant will be contacted with an offer of alternative dates.

At least a week before the start of Training, Training participants will receive an invitation with more detailed organisational information, such as the Training start time, the place of Training and where to park.

3. Payment for Training

The participant fee for Training includes teaching, the use of computers, study materials and the issue of a certificate confirming the Training was taken. The price of Training includes refreshments, including drinks of various types and a hot lunch in the event that Training takes place in the Alef Training Centre. In the event Training is realised outside such space, refreshments and lunch are a matter of agreement between the Training client and ALEF.

Payment of the price for Training takes place in the case of existing customers after Training, the standard is within 14 business days of the delivery of an invoice. For new customers a down payment invoice is issued for the first Training sessions, which the Training client is obligated to pay before the start of Training. After Training, the Training client is issued with an invoice—tax document. In the event of problem-free payment, i.e. in the invoiced amount and by the due date, each additional Training is then paid for the same as for existing customers of ALEF, i.e. after completion within 14 business days of the delivery of an invoice.

In the event the company has ALEF Training Credits (ATC), it can use them to pay for the relevant Training or certification. Information about the current amount and method of drawing can be obtained from the ALEF Training Team.

If the company has Cisco Learning Credits (CLC), they can be used only for certified Cisco Training.

In the event of a delay paying the price of Training, the Training client is obligated to pay ALEF penalty interest totalling 0.05% of the outstanding amount for each day of delay.

4. Cancellation Conditions

A request for the free cancellation of participation in certified Training should be sent no later than within 35 business days of the date of the start of Training to cz-training@alef.com, or to the relevant ALEF Training Team specialist at ALEF that confirmed the order. In the event of the cancellation of participation less than 35 business days before the date for the start of Training, the cancellation conditions are the following:

  • Cancellation of participation in certified Training less than 35 business days before the start date for Training—the cancellation charge is (excluding VAT) 50% of the price of Training (excluding VAT);
  • Cancellation of participation in certified Training less than 10 business days before the start date for Training—the cancellation charge is (excluding VAT) 100% of the price of Training (excluding VAT). 

A request for cancellation of uncertified Training should be sent no later than 10 business days before the Training start date. If a request is sent later, a cancellation charge will be billed (excluding VAT) totalling 100% of the price of Training (excluding VAT).

Cancellation charges are payable within 14 business days of the delivery of an invoice.

After receiving registration for a certification test, which completes certificated Training, it is not possible to cancel the order for a certification test. The date of a test can be changed, but regarding the movement of the date it is necessary to contact the person that confirmed the registration for the relevant test, no later than three business days before the planned start of the certification test.

If there is a second change to the date of a certification test, an administrative charge totalling EUR 20 (excluding VAT) is billed. This administrative fee is payable within 14 business days of the delivery of an invoice. Information about a change to a date should be sent no later than three business days before the scheduled date to cz-training@alef.com. If a date change is possible, it will be confirmed by ALEF.

In the event of a delay with the payment of a cancellation charge or administrative charge, there is a duty to pay default interest totalling 0.05% of the outstanding amount for each day of delay.

5. Organisational Changes

ALEF (the ALEF Training Team) reserves the right to cancel a planned Training date in the event of unexpected events—illness of a teacher, suspension of delivery of services (such as electrical energy, internet access, etc.).

ALEF also reserves the right to cancel a Training date in the event there is not a sufficient number of participants for its realisation. In such case the Training client and the registered participants will be contacted with a new possible date.

6. Electronic Materials

In connection with the new trend for the provision of electronic Training materials for certificated Cisco Training, it is necessary for the Training participants to bring with them a laptop, or they can, at least a week before the date of the Training session, ask for one to be lent for free.

7. Concluding Provisions

These TaC, the legal relations resulting from them or related to them, including extra-contractual relations (if the selection of law is permissible for them), are governed by the legal order of the Czech Republic, with the exclusion of conflicting international private law standards. In matters not governed by these TaC, the legal relationship between a Training client and ALEF is governed, in particular, by the Civil Code.

In the event of disputes under these TaC or in connection with them, the jurisdiction of the relevant court of first instance is as follows: if a regional court has material jurisdiction, the court with local jurisdiction is the Municipal Court in Prague, if a district court has material jurisdiction, the court with local jurisdiction is the District Court for Prague 8.

The provisions of the previous sentence are binding only if the legal relation between a Training client and ALEF is a legal relationship between entrepreneurs during their business activities.